topic Link my broadband with my ee account in Broadband & Landline

Link my broadband with my ee account

Arnoldnobrega — Sat, 10 Aug 2024 22:18:56 GMT

Hi, I'm trying to link my broadband account to my pone account on ee app but getting a error message

JimM11 — Sun, 11 Aug 2024 10:28:03 GMT

@Arnoldnobrega Would also try to do it on another device if you possibly can, PC/Laptop as an option.

Arnoldnobrega — Sun, 11 Aug 2024 21:16:32 GMT

I've tried on my laptop and getting exactly the same message

JimM11 — Sun, 11 Aug 2024 21:28:33 GMT

LHannanK — Sat, 09 Nov 2024 12:48:19 GMT

Sorry to report but this 'solution' is no help at all.

JimM11 — Sat, 09 Nov 2024 20:12:31 GMT

@LHannanK You can only but try, if it does not work then it is a call to EE CS to see if they can sort whatever the issue is!

Spangle2 — Mon, 16 Dec 2024 19:19:32 GMT

This issue is ridiculous. You can't even see the broadband bill. Why can't EE resolve this issue? Unbelievable

Leanne_T — Tue, 17 Dec 2024 09:17:24 GMT

Thanks for coming to the community.

Is your broadband account showing as linked in your EE account and you are unable to view the bills?

Or, are you unable to link the account?

Thanks 🙂

Leanne.

Spangle2 — Tue, 17 Dec 2024 10:25:41 GMT

Unable to link my EE Broadband to my account. Someone from EE is calling me tomorrow about it. I made a complaint.

Leanne_T — Tue, 17 Dec 2024 10:34:45 GMT

Thanks for coming back to me and letting me know you have opened a compliant and the team are getting in touch @Spangle2

I hope this is all sorted soon for you.

Leanne,