https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419411#M98954 Sat, 10 Aug 2024 20:51:25 GMT Sgewhite 2024-08-10T20:51:25Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419411#M98954 Sat, 10 Aug 2024 20:51:25 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419411#M98954 Sgewhite 2024-08-10T20:51:25Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419413#M98955 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4487700">@Sgewhite</a>&nbsp; Do you have this router ?&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0420.jpeg" style="width: 1169px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/32875iF3A8DDAAB1D38EB2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0420.jpeg" alt="IMG_0420.jpeg" /></span></P> <P>You need this router in order to use the EE app. &nbsp; If you do have this router have you scanned the QR code that’s on the plastic bit you lift out of the top of the router? &nbsp; You need to pair the app to the router. &nbsp;&nbsp;</P> Sat, 10 Aug 2024 20:57:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419413#M98955 Chris_B 2024-08-10T20:57:29Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419414#M98956 <P>No i have a bt router</P> Sat, 10 Aug 2024 21:02:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419414#M98956 Sgewhite 2024-08-10T21:02:04Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419420#M98957 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4487700">@Sgewhite</a>&nbsp; Have you tried a factory reset on the hub ? &nbsp;</P> Sat, 10 Aug 2024 21:11:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419420#M98957 Chris_B 2024-08-10T21:11:38Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419421#M98958 <P>No i'll give that a try thanks</P> Sat, 10 Aug 2024 21:15:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419421#M98958 Sgewhite 2024-08-10T21:15:05Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419447#M98962 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4487700">@Sgewhite</a>&nbsp;? BT smarthub2 is required and currently there is an issue with the EE app trying to control that router for various parts of not functioning. You will find what if you search the forum.</P> Sun, 11 Aug 2024 07:03:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-use-app-to-set-wifi-settings/m-p/1419447#M98962 JimM11 2024-08-11T07:03:18Z