topic Re: Where Are the Landline Call Packages? in Broadband & Landline

Where Are the Landline Call Packages?

Erskine0812 — Tue, 30 Jul 2024 14:39:05 GMT

I have a broadband package that includes my landline. I know that when I joined from BT, there were several call packages available. At the time I chose not to take one of these, but would now like to check what these packages are and if they are suitable for me.

However, no matter how much I search the EE site I cannot find any details of the packages available or even how to add them to my current package. I can find information on the site which clearly outlines the packages that are available, such as 700 minutes, etc. But no where can I find the package details, costs or options to add to my current package.

Anyone know what is happening with these?

Re: Where Are the Landline Call Packages?

JimM11 — Tue, 30 Jul 2024 14:46:51 GMT

@Erskine0812 The link below will get you some information, think that there is an issue trying to get the 700min package though. HTH To get the price, probably requires a call to EE CS so they can apply any discounts etc....

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-plans

Re: Where Are the Landline Call Packages?

XRaySpeX — Tue, 30 Jul 2024 14:56:06 GMT

See p13 of Essentials, All Rounder and Full Works plans

You would need to call CS to order them.

Re: Where Are the Landline Call Packages?

Erskine0812 — Tue, 30 Jul 2024 15:01:33 GMT

Thanks, guys.

I'm a bit puzzled by these. I assume that I am on Pay As You Go @ £5.39. But it is unclear to me if the 700 minutes pack at £8.63 is additional to this or if it is the total cost?

Any ideas?

Re: Where Are the Landline Call Packages?

XRaySpeX — Tue, 30 Jul 2024 15:07:06 GMT

£8.63 pm is the total cost for the 1st 700 mins.

Re: Where Are the Landline Call Packages?

Erskine0812 — Tue, 30 Jul 2024 15:10:36 GMT

Really? That sounds a better deal than the PAYG. I don't use the phone much. But recently I have had a need to do so and find I am avoiding it because the individual call charges are quite high. I made 2 shortish calls last month and this pushed my total landline cost over the £8.63.

Maybe time to give them a call!

Re: Where Are the Landline Call Packages?

JimM11 — Tue, 30 Jul 2024 15:16:01 GMT

@Erskine0812 Correct, does not take much to rack up a bill, do let the forum know with regards to the 700min package, think someone posted earlier that it was not available now, but that may have been due to BT - EE changeover, not sure....

Re: Where Are the Landline Call Packages?

Erskine0812 — Tue, 30 Jul 2024 16:01:54 GMT

JimM11, I will do.

Re: Where Are the Landline Call Packages?

Rbobby — Thu, 01 Aug 2024 18:56:03 GMT

I’ve to upgrade my landline to the 770 minutes deal

They told me it was no longer available

Re: Where Are the Landline Call Packages?

Midnight_Voice — Thu, 08 Aug 2024 18:25:29 GMT

@Rbobby

Refer them to the current price list, dated 30th July 2024, just over a week ago. It is 700 minutes though, not 770, and I have heard it called the ‘Limited Plan’, to contrast it with the Unlimited one that is rather more expensive,

Re: Where Are the Landline Call Packages?

Traynor78 — Mon, 21 Oct 2024 12:55:39 GMT

This is interesting: I've just re-contracted with EE Broadband and I asked about the 700 minutes inclusive calls package (which I had previously with BT): I was told the only options now available are PAYG or the Unlimited minutes option - at £14 per month.

I've asked several times since transferring across from BT to EE in March and each time been told the 700 minutes option is no longer available.

I wonder if it all depends which Broadband package you're on..?

Re: Where Are the Landline Call Packages?

Midnight_Voice — Mon, 21 Oct 2024 15:31:18 GMT

@Traynor78

https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-ess-all-rounder-30-july-2024.pdf

Page 14 lists the 700 minute plan (as per my posting above, though I didn’t give the URL there 😢), and there is no indication whatsoever that its availability is restricted in any way.

Nor can I see any newer pricelist posted.

So refer them to that, and ask why you can’t have an item from their current pricelist?

But I don’t think it matters which plan you are on, BT and EE don’t want to sell you this option.

I had this issue recontracting with BT, where they wouldn’t even continue my existing 700 minute Plan. It was resolved by them discounting the Unlimited phone plan to within a whisker of the 700 minute price. Mutter ‘Value Team’ if necessary.

Re: Where Are the Landline Call Packages?

Traynor78 — Mon, 21 Oct 2024 15:41:11 GMT

Thanks - I have found a price list from this month, where the 700 minutes call pack is still listed:

I might have a chat with CS is day or 2 once my current order is completed: Compared to what you pay for a SIM dea, the cost of calls on Digital Voice are exorbitant.

Re: Where Are the Landline Call Packages?

XRaySpeX — Mon, 21 Oct 2024 15:45:12 GMT

@Traynor78 : It's the same 1 as @Midnight_Voice posted & has been on about.