topic Re: Cannot connect to Smart Hub Plus in Broadband & Landline

Cannot connect to Smart Hub Plus

wendyk1102 — Tue, 06 Aug 2024 15:23:25 GMT

I have just been 'upgraded' to a new Samrt Hub Plus. My phone will connect but my rather ancient laptop will not. It is a Toshiba Satellite running Windows 7. I have reverted to my old hub. It was suggested I change the WPA setting on the hub but I have no idea what that is or how to do it.

Re: Cannot connect to Smart Hub Plus

XRaySpeX — Tue, 06 Aug 2024 16:02:42 GMT

That's an old PC & has a lesser WiFi then the router.

I think you'll find the router is set to WiFi-6 and WPA3 by default. Your device mayn't cope with that. Change the router settings down to WiFi-5 and/or WPA2 under Advanced > Wireless Settings..

Re: Cannot connect to Smart Hub Plus

wendyk1102 — Tue, 06 Aug 2024 16:58:21 GMT

Where do I find that?

Re: Cannot connect to Smart Hub Plus

XRaySpeX — Tue, 06 Aug 2024 17:38:04 GMT

In the router. Login to your EE SH/SR at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then go to the Advanced > Advanced WiFi page.

Re: Cannot connect to Smart Hub Plus

wendyk1102 — Tue, 06 Aug 2024 18:04:21 GMT

I think I understand but not sure how to do this on phone. I'll have a
fiddle later.

W

Re: Cannot connect to Smart Hub Plus

XRaySpeX — Tue, 06 Aug 2024 18:08:27 GMT

You do it in a browser or just click on my link.