topic Re: Cancelling broadband within 14 days in Broadband & Landline

Cancelling broadband within 14 days

Stipping — Tue, 06 Aug 2024 06:55:15 GMT

Hi, I cancelled my home phone and broadband the day after I placed the order. But I’ve now contacted EE 3 times by phone and it still hasn’t been actioned. I am at a loss what more I can do apart from complain to the ombudsman.

Re: Cancelling broadband within 14 days

XRaySpeX — Tue, 06 Aug 2024 06:57:05 GMT

You need to raise a formal complaint with EE before you may complain to the Ombudsman.

Re: Cancelling broadband within 14 days

Stipping — Tue, 06 Aug 2024 07:00:06 GMT

Good point, thank you. Any idea how to do this, is there a specific process/email address?

Thanks.

Re: Cancelling broadband within 14 days

XRaySpeX — Tue, 06 Aug 2024 07:06:40 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .