topic Why no Parental controls on home broadband. in Broadband & Landline

Why no Parental controls on home broadband.

Hudson80 — Mon, 05 Aug 2024 22:14:53 GMT

Why is there still no parental controls on my home broadband hub. Says log into app but hey are not there. I have young kids on the internet and need want to block adult websites. Surely you are failing customers and putting children at risk if we can’t do this. Changed from BT where we could easily apply controls but with EE we can’t.

Re: Why no Parental controls on home broadband.

JimM11 — Tue, 06 Aug 2024 05:58:17 GMT

@Hudson80 When did you change over from BT - EE, what router are you currently using, and which version of the app is currently installed in the mobile device android/ios?

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 06:48:38 GMT

Hi

I moved to ee in September 2023 and have the latest iOS app installed.

Re: Why no Parental controls on home broadband.

JimM11 — Tue, 06 Aug 2024 08:46:45 GMT

@Hudson80 As you do not mention which router that you are using, with the new version of the app under manage/broadband/groups that is were you will find parental controls to switch on/off once you have group assigned may be other ways of doing also but do not use the feature. HTH

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 10:02:36 GMT

When you go on the app and click manage it says the attached. The app never works.

Re: Why no Parental controls on home broadband.

JimM11 — Tue, 06 Aug 2024 10:28:33 GMT

@Hudson80 Has the app ever asked or tried to pair to the router? Have yo ever called CS to have them check also.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 10:30:52 GMT

Customer service said to make sure it was the latest version. Don't think I have been asked to pair it - how do you do that?

Re: Why no Parental controls on home broadband.

JimM11 — Tue, 06 Aug 2024 10:38:29 GMT

@Hudson80 Not an ios user, app needs to know about the router, otherwise how can it control the devices, think it is part of the install on the app when it asks to connect to the router... Android version is 5.42.1 so ios would also be around that i would assume.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 10:44:00 GMT

Will have a look later. CS said though that there were no parental controls on the ee we are on.

Re: Why no Parental controls on home broadband.

JimM11 — Tue, 06 Aug 2024 10:54:28 GMT

@Hudson80 Parental controls are dependent on the router that you have, post a picture of the one you have.

Re: Why no Parental controls on home broadband.

XRaySpeX — Tue, 06 Aug 2024 11:16:33 GMT

Which EE BB plan are you on? What EE router do you have?

That msg is inviting you to switch to "newer BB plan". That would imply you are on legacy BB. If so, there are no parental controls on legacy BB, either thro' the router or thro' the app. I believe there is still an offer to get Norton Internet Security free for a year or 2.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 11:31:37 GMT

I cant switch to a different plan until I am in the last 3 months on my contract apparently.

Re: Why no Parental controls on home broadband.

XRaySpeX — Tue, 06 Aug 2024 12:17:30 GMT

I wasn't asking you to switch. I was asking you what you are on at the mo'. If you were to answer my 2 Qs we might be able to pin this down.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 12:40:37 GMT

Which EE BB plan are you on? Full fibre Max 500 without landline (Sept 23)

What EE router do you have? Smart router - I will have to check when I get home the serial.

Re: Why no Parental controls on home broadband.

XRaySpeX — Tue, 06 Aug 2024 12:46:41 GMT

I think you may be on a legacy plan. We would need to confirm exactly the model of the router you have to be sure. If it is called Smart Router it's certainly legacy.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 16:39:09 GMT

smart router

Re: Why no Parental controls on home broadband.

Chris_B — Tue, 06 Aug 2024 17:34:45 GMT

@Hudson80 Post a picture of the actual router.

If it doesn’t look like this you don’t have parental controls via the EE app as the EE app is for this router only.

Re: Why no Parental controls on home broadband.

Chris_B — Tue, 06 Aug 2024 17:33:43 GMT

@Hudson80 if your router looks like this. You need to use the EE home app. But this doesn’t have parental controls within it.

Re: Why no Parental controls on home broadband.

Hudson80 — Tue, 06 Aug 2024 17:42:53 GMT

guess no parental safety then

Re: Why no Parental controls on home broadband.

XRaySpeX — Tue, 06 Aug 2024 17:43:19 GMT

Yes, that's an EE Smart Router. You do have legacy EE BB & there are no parental controls with it, either thro' the router or thro' the app. I believe there is still an offer to get free Norton Internet Security for a year.