topic Re: Horrendous download speeds from everywhere on ee full fibre 500 in Broadband & Landline

Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 15:05:05 GMT

I recently got EE's new fttp 500 service installed and am rather disappointed with the results

Let me start by saying this is not a problem in my home and according to EE customer support my line is ok

Here is a speed test (pointing at a german isp)

As you can see the download speed is horrendous (10/500) yet the upload is as advertised.. strange..

This result is the same on any international server and about half of uk ones including microsoft / linux distro downloads which i know have plenty of bandwidth. The only time i get 500mb is doing a speedtest to an isp very close to me in the uk

To me this says;

a) you have extremely agressive traffic shaping in progress (which your web site claims you dont do)

b) you have a very big routing problem on your or one of your partners backbone network devices

I would appreciate any help than can be given to fix this, appreciating it will need to forwarded to the relevant department

Re: Horrendous download speeds from everywhere on ee full fibre 500

Schockwave — Mon, 05 Aug 2024 15:09:46 GMT

Hello @mikeyk2551 ,

Welcome to the community,

Why are you trying to check speeds that are further away, such as Germany, you need to do speed tests in the UK, which is nearest to you to give you the correct speed.

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 15:18:57 GMT

Well i was hoping to demonstrate it was a backbone issue with your network servers. It doesnt matter where.. the result is the same. Here is a download from microsofts main download server

Im 100% sure microsoft servers can do better than 8mb

BT Wholesale speed tester says the same thing

Re: Horrendous download speeds from everywhere on ee full fibre 500

JimM11 — Mon, 05 Aug 2024 15:21:29 GMT

@mikeyk2551 You do know that you are not talking to anyone from EE?

Re: Horrendous download speeds from everywhere on ee full fibre 500

Schockwave — Mon, 05 Aug 2024 15:21:50 GMT

@mikeyk2551 , I am a customer like you, many of us are, staff will show as such, but thank you for putting that there.

That could be Microsoft taking a long time to download due to server being busy.

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 15:27:08 GMT

Its the same from anywhere though.. anything off local uk network is immediatly limited to 10mb

here is a test from BT

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 16:14:08 GMT

if theres anyone in the north west that has an fttp product that could check their speed with 'bt wholesale speed test' id appreciate it because if the problem is what i suspect it to be, it would be affecting a very large percentage of customers.

Re: Horrendous download speeds from everywhere on ee full fibre 500

Schockwave — Mon, 05 Aug 2024 16:18:02 GMT

@mikeyk2551 unfortunately I am not in the northwest nor do I have the new high speed broadband, am still on a legacy broadband, sorry, no good to you.

Re: Horrendous download speeds from everywhere on ee full fibre 500

JimM11 — Mon, 05 Aug 2024 16:19:49 GMT

@mikeyk2551 Northwest of which geolocation, scotland england?

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 16:19:52 GMT

no worries.. appreciate the reply 🙂 im sure someone will pop up that can have a quick look eventually

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 16:24:40 GMT

north west england, scotland might work to.. i only spent a few mins doing a quick traceroute to various servers so im unsure about EEs network infrastructure locations, id assume will be pretty much everywhere > london > beyond so if im getting this issue and it isnt throttling (which ive read they dont do) it must be affecting a lot of ppl near me

Re: Horrendous download speeds from everywhere on ee full fibre 500

XRaySpeX — Mon, 05 Aug 2024 16:31:49 GMT

Please run the Additional Diagnostic of that BTw Speedtest.

Re: Horrendous download speeds from everywhere on ee full fibre 500

JimM11 — Mon, 05 Aug 2024 16:28:03 GMT

@mikeyk2551 Here is the OR blurb so you have it.

1. FTTP is a contended service, up to 32 users can be sharing the 2.5Gb backhaul, so you can never expect the full speed all the time, you may get 900mb when there are fewer people using it. I expect that you are sharing the backhaul with many users. If everyone was using it fully, you may only get 78mbs. Its called statistical multiplexing, which relies on the fact that all users are not utilising their connection fully, all of the time.

BT quote up to 900mb, so you are likely to get much less than that during peak times.

Speed tests pass very little data, so normally give a much higher speed.

2. The max OR connect to a splitter is 30 ( 32 is the splitter maximum but policy is 30 ) not every CBT port provided is likely to have a customer using it , so unless on a ‘new site’ that has no alternatives to OR FTTP the actual number on a splitter is likely to be way less , OR currently have about a 30% take up, so maybe 10 users per splitter , plus the majority don’t take 900Mb but slower profiles , and the chances of those ‘on line ‘ at any one time all and doing something intensive, rather than browsing / Netflix that may be consuming less than 30-100Mb , is slim , that’s why there is a 700Mb minimum speed guarantee on 900Mb …..the 2.4Gb will be plenty ,you would have to be incredibly unlucky to have any consistent congestion.

If you suspect PON congestion, try at a time when there won’t be much activity, late evening or early morning .

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 16:37:34 GMT

well its 10 out of 500 though (thats all round downloading from different protocols etc not just speed test sites). Id expect around 250-450 depending on location and congestion, i think my speed garauntee is 350 and i was checking constantly last night around 5am so its not contention

ill try and find the id number so i can do that advanced test but im assuming its the same test ee customer support will have run earlier

Re: Horrendous download speeds from everywhere on ee full fibre 500

JimM11 — Mon, 05 Aug 2024 16:44:08 GMT

@mikeyk2551 Thinkbroadband.co.uk speed test is working, but the bt wholesale speed test broken at present. northwest scotland, up/down fttc max speed.

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 16:53:43 GMT

This is my result from think speed test. As you can see single threaded download is the same as my other results.. interestingly the multithreaded ones do increase but only at a factor of threads. Its like single connections are being limited but the line bandwidth is fine... *shrug*

Re: Horrendous download speeds from everywhere on ee full fibre 500

XRaySpeX — Mon, 05 Aug 2024 18:39:16 GMT

The BTw Speedtest's Additional Diagnostic is working! You can ask CS for your ALID or BBEU.

Re: Horrendous download speeds from everywhere on ee full fibre 500

Mustrum — Mon, 05 Aug 2024 20:32:00 GMT

@mikeyk2551 how are you running these tests, are you using direct via ethernet, via powerlines or wifi, and what device are you using, and is there any other device streaming or downloading at the same time on your network?

Have you transferred from another network where you were getting different results?

Re: Horrendous download speeds from everywhere on ee full fibre 500

JimM11 — Mon, 05 Aug 2024 20:41:45 GMT

@mikeyk2551 What router are you using also? Do you have any mesh or hybrid system also, and when was your upgrade to the fibre 500 and from what previous to this.

Re: Horrendous download speeds from everywhere on ee full fibre 500

mikeyk2551 — Mon, 05 Aug 2024 23:38:23 GMT

I tried multiple devices, direct ethernet to router with nothing else connected before coming here

Its not a local problem, has to be routing or throttling

I had 35mb standard broadband with EE before, hard to say if that was faster as i expected those speeds then