topic Re: Website Error - Home Broadband in Broadband & Landline

Website Error - Home Broadband

iammbuk — Wed, 06 Mar 2024 09:10:11 GMT

Hello

Over the last few days when going to the home broadband page to look at offers logged in I keep getting the following error

Sorry, this service is not available

For broadband deals go to Our Broadband Shop

Clicking on the broadband shop page results in the same error, no other page has this issue, only home broadband, its working not signed in but when signed in has this error, so either something is wrong with my account or the website has an issue with signed in users, it has worked in the past.

I hoping this can be sorted since the new site I have found it very laggy and difficult to use prompting me to look elsewhere, but hopefully this can be resolved soon without me needing to call.

Cheers

Re: Website Error - Home Broadband

Leanne_T — Wed, 06 Mar 2024 11:15:16 GMT

Morning @iammbuk

Thanks for coming back to the community.

Do you currently have home broadband and looking to upgrade?

Speak soon.

Leanne.

Re: Website Error - Home Broadband

iammbuk — Wed, 06 Mar 2024 11:31:44 GMT

Hello

Thanks for your reply

No I'm currently just a pay month customer but would be looking at adding home broadband, I just want to be able to do this from my account at my own leisure

Cheers

Re: Website Error - Home Broadband

Leanne_T — Wed, 06 Mar 2024 12:27:01 GMT

I see, thank you @iammbuk

If this is not showing any offers, our mobile guides on 150, would need to get this looked into and rise a support ticket if needed for your EE account.

Leanne.

Re: Website Error - Home Broadband

iammbuk — Fri, 08 Mar 2024 00:34:29 GMT

Hello, This has now been resolved by your website team, thanks

Re: Website Error - Home Broadband

Leanne_T — Fri, 08 Mar 2024 08:00:04 GMT

Thanks for coming back and letting us know @iammbuk

Leanne 🙂

Re: Website Error - Home Broadband

GG1122 — Sun, 10 Mar 2024 18:06:08 GMT

I am having the same issue when i try and access the broadband upgrade when logged into my account. this has not been resolved

Re: Website Error - Home Broadband

Katie_B — Mon, 11 Mar 2024 08:04:18 GMT

Hi @GG1122.

Thanks for coming here.

If you are unable to access your broadband account please give us a call on 150 so our teams can investigate this further.

Our upgrades team will also be more than happy to help with your upgrade.

Katie

Re: Website Error - Home Broadband

Jwoodhead10 — Wed, 17 Apr 2024 14:02:23 GMT

Im still seeing this issue, could this be looked into again please 🙂

Re: Website Error - Home Broadband

James_B — Wed, 17 Apr 2024 15:45:30 GMT

Hi @Jwoodhead10,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems viewing your Broadband offers online.

Please get in touch on 150 so a member of the team can help.

James

Re: Website Error - Home Broadband

Elusivemaddog — Sat, 03 Aug 2024 19:31:51 GMT

The website still doesn''t load for me, I still get the the same message as OP

Re: Website Error - Home Broadband

Katie_B — Sun, 04 Aug 2024 07:23:07 GMT

Hi @Elusivemaddog.

Are you seeing this error when searching for broadband offers to?

Katie

Re: Website Error - Home Broadband

Elusivemaddog — Sun, 04 Aug 2024 15:49:48 GMT

Yes everytime I try and look at any of the broadband pages I get the error message

Re: Website Error - Home Broadband

Moodyegg — Mon, 05 Aug 2024 15:46:33 GMT

Afternoon.

This really has not been resolved, I want to swap to EE from Virgin, but I am never able to get to the broadband page, I do not want to call 150.

EE are an internet company with a fault website.

Any help would be appreciated.

Neil

Re: Website Error - Home Broadband

XRaySpeX — Mon, 05 Aug 2024 16:03:31 GMT

@Moodyegg : It was for the OP & they marked it such at that time. If you want your own thread & solution then start 1 instead of latching onto an old thread.

Re: Website Error - Home Broadband

TechieBeardo — Fri, 09 Aug 2024 17:54:25 GMT

No, it's really not. Being logged in and going to broadband deals as an existing EE customer just throws this screen:

When being logged out the page loads, but when trying to complete through the flow to checkout and logging in to EE, this screen appears again.

Re: Website Error - Home Broadband

XRaySpeX — Fri, 09 Aug 2024 18:13:02 GMT

@TechieBeardo : The same applies to you. The OP confirmed it was Solved for him, not you.