topic Re: Appalling service in Broadband & Landline

Appalling service

Stephen1952 — Fri, 02 Aug 2024 18:10:39 GMT

My contract expires on 7 August and currently paying £170 a month. After 10 days, speaking to 10 advisers, 2 of which promised to call back personally the next day to resolve migration issues from BT to EE and 10 hours on the phone I am no further forward. A dedicated complaint/helpline does not exist. The chat function says no advisors are available to chat with me… Today I received a direct debit mail from EE but for what? I have received no email from EE stating what services I have subscribed to. Not surprising because not all of my services have been migrated to EE and this prevents the value team from creating a new contract. Unless someone from BT that actually can discuss and create a new contract calls me I shall be moving everything to Sky. By any standard this is an utterly appalling service

Re: Appalling service

Mustrum — Fri, 02 Aug 2024 20:49:13 GMT

@Stephen1952 Is there anything we can do to help>

This is not CS and no one has account access, so no idea what issue you have had.

I am however curious as to how you are managing to get a £170 bill a month.

Re: Appalling service

Schockwave — Sat, 03 Aug 2024 11:11:52 GMT

@Stephen1952 , just to add there is a complaint form you can use, as that is the way to complain.;

https://ee.co.uk/contact-ee/complaint