topic Re: BT Smart Hub 2 wifi disc. in Broadband & Landline

BT Smart Hub 2 wifi disc.

Luke2521 — Wed, 31 Jul 2024 07:34:21 GMT

Since BT switched us over to Full Fibre Digital when we had to sign agree the rules and were switched to a new contract. Our wifi is a complete waste of time. Unable to download, print or even recieve any messages that require wifi upstairs it is total waste. No longer have our wireless security cameras either. We have given up with BT and wish we could walk away but is too expensive to canel the contract. Along with many others in the area now have all sorts of problems with BT. We were not even able to dial out on our landline during most of July. Need to obtain some wifi disc`s but have to switch over to more expensive contract. Do not appear to be able to buy these from elsewhere. Means new contract @£19.99 more a month. Any idea where I can buy these disc`s and if they will work.

Re: BT Smart Hub 2 wifi disc.

XRaySpeX — Wed, 31 Jul 2024 12:48:19 GMT

Which router do you have?

If your BB is with BT you should be asking on the BT Community.

Re: BT Smart Hub 2 wifi disc.

TonyGunk — Wed, 31 Jul 2024 12:58:41 GMT

Same issue for me. I've moved from BT to EE, keeping my BT Smart Hub 2 which i did question. I've only been with EE for a matter of weeks and been in touch via the chat a few times. It seemed to settle for week, but currently working from home on wifi and i can't be any closer to the hub, yet i'm losing connection and getting kicked out of Teams calls. Ran speed test and down to 12mb, when i'm meant to be on full fibre!!!! In nearly 10 years with BT, probably 2 minor issues.

Re: BT Smart Hub 2 wifi disc.

XRaySpeX — Wed, 31 Jul 2024 13:03:47 GMT

@TonyGunk : Is your issue the same as OP's? You also want to know where to get BT WiFi disks & whether they work?

Re: BT Smart Hub 2 wifi disc.

Luke2521 — Thu, 01 Aug 2024 11:04:25 GMT

I have had numerous calls and chats with BT. On the last call back i was then transferred over from BT to EE sales. They then offered a package to sort out and fix the Wifi problem but at an increase of £19.99 per month. I was out walking and all sorts of packages were quoted to me as an alternative. I requested this be sent over by email but to date that hasn`t arrived. That was Saturday 27thJuly.

Re: BT Smart Hub 2 wifi disc.

Luke2521 — Thu, 01 Aug 2024 11:05:25 GMT

I ma less than 10 ft from the Hub and still unable to download BBC NEWS or emails.

Re: BT Smart Hub 2 wifi disc.

XRaySpeX — Thu, 01 Aug 2024 11:28:32 GMT

So, isn't your BB still with BT after all that?

Which router do you have?

Re: BT Smart Hub 2 wifi disc.

JimM11 — Thu, 01 Aug 2024 11:31:02 GMT

@Luke2521 Are you a BT broadband or a EE broadband customer? Which router do you have?

Re: BT Smart Hub 2 wifi disc.

Luke2521 — Fri, 02 Aug 2024 08:30:01 GMT

Hello JimM11 Currently both BT and EE customer. Landline and Full Fibre Broadband with BT and mobile with EE. Just installed new Smart Hub 2 due to landline failing to work and rubbish wifi since BT switched us over to Digital Voice. Now no printer connection, wifi cameras or door bell as well as spasmodic failure to downloading BBC news or some emails on a daily basis. Given up with BT. Now trying to fix this ourselves by buying Wifi Disc extenders. Only appear to be on Ebay or a few on Amazon. Some most cerftainly sell anything on the sites. Even identical rating and names so struggling to find a disc.

Re: BT Smart Hub 2 wifi disc.

JimM11 — Fri, 02 Aug 2024 08:43:17 GMT

@Luke2521 And where did you get the BT Smarthub 2 from?

BT COMPLETE WI-FI DISC, ADD ON DISC, dual band : Amazon.co.uk: Computers & Accessories

Re: BT Smart Hub 2 wifi disc.

TonyGunk — Fri, 02 Aug 2024 09:12:56 GMT

Similar issue. My contract was up with BT, which resulted in a new upgrade contract with EE. Since the move, i've had nothing but bother with the wifi. However spoke to them 2 days ago and they've sent a replacement EE smart hub, as i was receiving 13mb download speed for my full fibre contract. I'm hoping i see a significant improvement, but i've been less than impressed so far

Re: BT Smart Hub 2 wifi disc.

TonyGunk — Fri, 02 Aug 2024 09:15:57 GMT

See my response above, but i've recently upgraded my BT broadband at the end of contract which made me move to EE as part of their merger. So full fibre contract was now with EE, however i kept BT Smart Hub 2 which i was a little suspicious about. EE informed me on the phone everything seemed fine to the house, so must be the router hence the new EE smart hub i received the next day. Hoping wifi speeds are consistent and stable

Re: BT Smart Hub 2 wifi disc.

Luke2521 — Sun, 04 Aug 2024 06:59:42 GMT

Due to the failure of our landline for a month BT sent new Smart Hub 2 made no difference to ring out or receive calls. Internet working 30-35% each day. Openreach engineer checked our speed showed 299. Mbps Download and 65.5 Mpbs. upload, despite BT telling us we have 504 Mbps Download and 70.1 Mpbs upload. In June it`s the handset and PC that are at fault. Replace the PC cost of £970. New BT 4600 handset £119.99 but same faults. Credited our months payment as a goodwill gesture! Latest fix, recommend switching to Full fibre 500 Halo 3+ @£19.99 monthly increase with no landline, used daily! To fix Wi-Fi upstairs with 3 Disc extenders, to resore security cameras, stopped when switched to Full fibre. Still in contract 2025 or would walk away from BT/EE completely today. Both neighbours not with BT and identical constructed houses, have no problems with Wi-Fi signal or dropout, ours is daily occurrence with TV, PC, and our ground floor cameras. Trying to buy Wi-Fi Disc without additional increase to monthly bill which appear to be from either Amazon or eBay, but no guarantee if they are new or used. Thirteen on Amazon with identical names, dates and review.