topic Paying bill, account closed in Broadband & Landline

Paying bill, account closed

Haneeen — Mon, 29 Jul 2024 17:09:57 GMT

Hello,

I've been notified by e-mail that my bank has refused my broadband Direct Debit for the second time. For that reason, it appears that my account has been closed - as there is no Bills & Payments option under manage in the EE app, and on the EE home page when i am logged in, it says "ACCOUNT CLOSED."
In the email, there are two links to pay the bill online, with the link: https://ee.co.uk/billing-payments/broadband/make-payment-logout ; and https://www.ee.co.uk/go/makeapayment , but clicking on either gives me the error message: Application error: a client-side exception has occured (see the browser console for more information).

I am trying to pay this bill, but it isn't possible for me to do so by calling, as i am abroad, and i cannot contact the live-chat, as my account appears to be closed.

I would please like help, so that i can pay this bill. Thank you in advance.

Re: Paying bill, account closed

JimM11 — Mon, 29 Jul 2024 18:04:39 GMT

@Haneeen See if this help link gets you to doing what is needed.

Ways to Pay Your Home Broadband or TV Bill | Billing Help | EE

Re: Paying bill, account closed

Haneeen — Mon, 29 Jul 2024 19:18:56 GMT

Hey Jim,

It sadly doesn't.
Clicking on the links "pay this month’s bill amount only" "your bill in full each month" under "Online" simply lets me log in, whereafter i am told that my account is closed, as before. The only other option for me that i can see is to call, which i cannot do as i am abroad.

Clicking on "What to do if you can’t pay your bill or will pay after your due date." only gives me options to call, or make a payment through the app, yet, on the app i do not have the option of making a payment, as there is no "Bills & Payments" option under "Manage." I suspect this is because my account is closed. I should add, my account shouldn't be closed to my knowledge, as the e-mail that was communicated to me states that i have to make this payment before the 1. of August.

Re: Paying bill, account closed

JimM11 — Mon, 29 Jul 2024 19:58:49 GMT

@Haneeen Your only choice that i can see.