topic Broadband outage once again in Broadband & Landline

Broadband outage once again

rjlatter — Mon, 29 Jul 2024 04:53:46 GMT

Broadband outage for the third time over the last four days. How can the expected fix time: showing online be 8:45pm on 27 Jul 2024; 2 days ago!!!

Re: Broadband outage once again

Schockwave — Mon, 29 Jul 2024 08:59:53 GMT

Welcome to the community,

Are you able to find out whether anyone else is having the same problem? I would suggest speaking to the broadband team at EE, they can take a look for you, nothing we can do here, and nothing is normally done at the weekend.

Have you actually tried switching your router off for a few minutes and then switching it on, or unplugging it and plugging it back on to see if it comes back?

Re: Broadband outage once again

LokiWolf — Mon, 14 Oct 2024 09:00:16 GMT

Broadband is still down in Bingham Nottinghamshire for the 2nd day in a row with no definite timescale as to when it's going to be back up. I think any affected customers should get a credit on their bill as we're paying for a service we can't use and I personally am having to use phone data to be able to do anything online which means keeping my phone plugged in more often which is likely to shorten the battery life.

Re: Broadband outage once again

JimM11 — Mon, 14 Oct 2024 09:08:19 GMT

@LokiWolf You need to go read the compensation rules, and your battery life will not be dramatically affected!

Re: Broadband outage once again

Mustrum — Mon, 14 Oct 2024 10:59:43 GMT

@LokiWolf Have you reported the fault?

Compensation can only be considered if EE know about the fault.