topic Re: Openreach Modem power cycled multiple times, no PON, LOS is Red. Help! in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413678#M98120 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4471056">@sdoliver</a>&nbsp;, have you tried switching/unplugging the router for a few minutes and then plugging it on again to see if that makes a difference?&nbsp;</P> Sun, 28 Jul 2024 11:46:32 GMT Schockwave 2024-07-28T11:46:32Z Openreach Modem power cycled multiple times, no PON, LOS is Red. Help! https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413484#M98097 <P>Hi there,&nbsp;</P><P>Please can someone help. My family and I have come home from a holiday today and I noticed that the mains for our EE router and openreach modem had been switched off. Now I can't any internet connection at all.</P><P>The router is stuck on flashing orange</P><P>Lights on the openreach look like this and I have no internet connection on the router</P><P>Power = Green</P><P>LOS = Red</P><P>PON = Empty</P><P>LAN = Green</P> Sat, 27 Jul 2024 17:57:31 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413484#M98097 sdoliver 2024-07-27T17:57:31Z Re: Openreach Modem power cycled multiple times, no PON, LOS is Red. Help! https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413487#M98098 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4471056">@sdoliver</a>&nbsp; &nbsp;there is no account access on here and it is not customer support, so you will need to follow the steps below from the Help pages:</P> <P>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text EE for a call back</H2> </DIV> <DIV> <P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> <P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> </DIV> <DIV>Charges may apply at your standard rate.</DIV> <DIV> <OL> <LI>We’ll run tests on your connection to find out what’s going on.</LI> <LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI> <LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI> </OL> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV> <P><STRONG>Opening hours:</STRONG><BR />Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV> <P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay and sign language services</H2> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <DIV>To make a text relay call using the<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK</A><SPAN>&nbsp;</SPAN>service, dial<SPAN>&nbsp;</SPAN><STRONG>18001</STRONG><SPAN>&nbsp;</SPAN>in front of the following number:</DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE">07953 966 150</P> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Contact us through a sign language interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Sat, 27 Jul 2024 18:04:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413487#M98098 Mustrum 2024-07-27T18:04:46Z Re: Openreach Modem power cycled multiple times, no PON, LOS is Red. Help! https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413678#M98120 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4471056">@sdoliver</a>&nbsp;, have you tried switching/unplugging the router for a few minutes and then plugging it on again to see if that makes a difference?&nbsp;</P> Sun, 28 Jul 2024 11:46:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1413678#M98120 Schockwave 2024-07-28T11:46:32Z Re: Openreach Modem power cycled multiple times, no PON, LOS is Red. Help! https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1416687#M98493 <P>Hey Schockwave, turns out the fibre was snapped by a previous engineers installation outside. They had dropped the pavement lid onto the cable! Thanks anyway both</P> Sun, 04 Aug 2024 07:51:54 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-Modem-power-cycled-multiple-times-no-PON-LOS-is-Red/m-p/1416687#M98493 sdoliver 2024-08-04T07:51:54Z