https://community.ee.co.uk/t5/Broadband-Landline/Being-billed-twice-since-Feb-23/m-p/1413537#M98108 <P>I recently decided to upgrade my mobile. During the process I found out I had 2 broadband accounts and that I had been paying both BT and EE since Feb 23. &nbsp;When they gave me the new router they had failed to cancel the other one. Several agents told me I would receive a refund of the charges from BT, which one calculated as being over £900. I escalated my complaint and was today offered just over £300, and told policy states they can only refund 6months worth. Obviously I told them I wanted all of it. I explained that I had been told by their agents I would get a full refund. Sadly, the complaints executive was not interested. I &nbsp;have since seen similar stories from other people.&nbsp;<BR />I will be taking this matter further via the ombudsman and Watchdog. I wonder if anyone else has been forced to explore these avenues?</P> Sat, 27 Jul 2024 22:28:31 GMT Emandom 2024-07-27T22:28:31Z https://community.ee.co.uk/t5/Broadband-Landline/Being-billed-twice-since-Feb-23/m-p/1413537#M98108 <P>I recently decided to upgrade my mobile. During the process I found out I had 2 broadband accounts and that I had been paying both BT and EE since Feb 23. &nbsp;When they gave me the new router they had failed to cancel the other one. Several agents told me I would receive a refund of the charges from BT, which one calculated as being over £900. I escalated my complaint and was today offered just over £300, and told policy states they can only refund 6months worth. Obviously I told them I wanted all of it. I explained that I had been told by their agents I would get a full refund. Sadly, the complaints executive was not interested. I &nbsp;have since seen similar stories from other people.&nbsp;<BR />I will be taking this matter further via the ombudsman and Watchdog. I wonder if anyone else has been forced to explore these avenues?</P> Sat, 27 Jul 2024 22:28:31 GMT https://community.ee.co.uk/t5/Broadband-Landline/Being-billed-twice-since-Feb-23/m-p/1413537#M98108 Emandom 2024-07-27T22:28:31Z https://community.ee.co.uk/t5/Broadband-Landline/Being-billed-twice-since-Feb-23/m-p/1413536#M98109 <P>Did you manage to get this back. They have been charging me twice since feb 23, only realised this week. &nbsp;The offered to refund 6m worth so I said no I want it all. They refused. Going to the ombudsman next.</P> Sat, 27 Jul 2024 22:19:54 GMT https://community.ee.co.uk/t5/Broadband-Landline/Being-billed-twice-since-Feb-23/m-p/1413536#M98109 Emandom 2024-07-27T22:19:54Z