topic Re: Unhappy customer. I was conned in Broadband & Landline

Unhappy customer. I was conned

Pennaka — Sat, 27 Jul 2024 17:09:54 GMT

I was with BT for 38 years happy customer. By said they were upgrading me conned they moved me to EE WORST COMPANY EVER.

I had the wrong land line number

now I have my number back

Cannot use my land line

what is smart WiFi???

3 minibus none working

ring doorbell does not connect was told on Thursday not compatible

what a load if crap I have been fed total phone calls to BT/EE 15 hours nothing sorted what a load of unprofessional non customer service staff. Hold on fir 30 minutes 5 minutes into the call the cut off

@BT

@CONTACTMC

@Sales

@Billing

Re: Unhappy customer. I was conned

Chris_B — Sat, 27 Jul 2024 17:25:51 GMT

@Pennaka You need a phone that plugs in to the router as it’s now digital not analog. The ring doorbell will work as it connects via 2.4Ghz and the router you have gives off 2.4 and 5Ghz. So you need to set it up from scratch after you have factory reset it.
Smart WiFi is when you have the smart WiFi 2nd hub that creates a mesh network within your home and your device can transfer from one hub to the 2nd hub seamlessly that is you require a 2nd hub to get the WiFi connection further within your home.

Re: Unhappy customer. I was conned

JimM11 — Sat, 27 Jul 2024 19:43:07 GMT

@Pennaka Can confirm Ring Doorbell2 does function through the EE Router although i do use mine via powerline as to far away from router signal wi-fi, ring camera good also but through same powerline. There is one model that has 5ghz so you may have to check out ring help to see which one does, turn the 5ghz band of while trying to connect the ring if you are having issues then see if it connects, remember to put it back on once you have it sorted.

Re: Unhappy customer. I was conned

Pennaka — Sat, 27 Jul 2024 22:17:34 GMT

Thank you I will try that on Monday. You sound very knowledgeable