topic Re: Cancellation in Broadband & Landline

Cancellation

Char239 — Fri, 26 Jul 2024 21:27:37 GMT

I’m moving out in just over a month- how do I cancel the contract early?

Re: Cancellation

Chris_B — Fri, 26 Jul 2024 21:33:58 GMT

@Char239 You need to call customer services to give notice. You will need to pay off the remaining cost of that contract. But contract for what ?

Re: Cancellation

Char239 — Fri, 26 Jul 2024 21:35:08 GMT

It’s a broadband contract. So I have to pay for the remaining time?

Re: Cancellation

Chris_B — Fri, 26 Jul 2024 21:39:17 GMT

@Char239 You need to call customer services as you might be able to take this with you. Or if not they can set you up a new connection at the new place and just terminate this one without paying it off. @XRaySpeX knows more about this than I do. He’ll be along shortly.

Re: Cancellation

XRaySpeX — Fri, 26 Jul 2024 21:51:23 GMT

@Char239 : You may either cancel your BB contract or avail yourself of How Do I Move Home with EE? which will involve starting a new contract at your new addy.

If you cancel your contract while still within min. term you will have to pay Early Cancellation Charges. You can see the method used to calculate your Early Cancellation Charges & some examples on p15 of EE TV, BROADBAND AND HOME PHONE Price Guide .