topic Re: EE are just rubbish and liars in Broadband & Landline

EE are just rubbish and liars

JamesPaulwar — Thu, 18 Jul 2024 20:28:49 GMT

I have spent over 5 hours on the phone, and still they lie, was told I would get update broadbraod twice and never got, I have never got a confirmation leuiopmentter or email to what services I have, messed up my mobile, finally someone called me after I complained, BUT they like the sound of the own voice for more than mine, told me they had cancelled my new broadband, and they told I could live as I have signed, they promise to send me my contact, which they have not, sent me email to look at my bill, and when I login its not there, they should go the jail

Re: EE are just rubbish and liars

Leanne_T — Fri, 19 Jul 2024 06:54:25 GMT

Morning @JamesPaulwar

I am very sorry to hear about your experience.

Can you access the bill if you log into your EE account?

Are you trying to view the mobile or broadband bill?

Were you advised why the broadband was cancelled?

Leanne.

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 07:45:20 GMT

i cannot see my account, but you have taken my 88. from my acoount when i have not opened an account with you, you lied about broadband, you lied about about my mobile, the person how called to help was just a wasted of time and should not work for you, i still cant see my bill in my account, you sent me mail to ask for thingsthat i never had, you never send me what an email and post of my details so i have no idea what is going on and you refuse to tell me i
ok, if you want any more call me
james

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 08:34:54 GMT

I still am not getting anywhere, not I can't see my bill on my account and have been on the phone for over an hour, still nowhere, and reply to my complaints online or mobile, BUT THEY HAVETAKEN 88.00 FROM MY BANK ACCOUNT but I do. to what for, as they cannot let see my bill. rubbish, lairs and now for more

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 08:39:06 GMT

I have been asked by EE if I can set up a new email so they may fix it that way, I said no

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 08:50:00 GMT

so I cannot see my bill, and have no. idea what I paying for

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 08:51:02 GMT

no I cannot see still, but you have taken 88.00 pounds out of my bank account

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 09:26:28 GMT

also it is chat room, so nothing gets done

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 09:29:05 GMT

I have spoken to them once again for over an hour, still nothing and cannot see my bill as they have messed up account as well, so now reporting to over places, and a lot more things they have been cheating me

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 09:52:33 GMT

of the many many problems I'm having with EE, and after over 6 hours calls still not getting anywhere with there help line, they finally agree that there is a problem with my account, so I cannot see my statement, but they have taken 88 pounds out of my account, but cannot see what for, and every time a call someone they give give a different reason.

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 10:45:16 GMT

Somehow EE have messed my account so I cannot see my statement, but they still take money from my account,

Re: EE are just rubbish and liars

Leanne_T — Fri, 26 Jul 2024 12:19:51 GMT

Hi there @JamesPaulwar

I am very sorry to hear of your experience.

Did the team open a support ticket to get your EE account looked into by the relevant team?

If you would like to discuss getting a paper bill sent to you so you can see the charges, please get back in touch with our broadband guides to go through options.

Leanne.

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 14:03:38 GMT

They said they are looking into it, and report it someone but all the calls I have had which is a lot ,nothing has changed, about from they all day different from the last call I have had, Burt they told it was a call centre snd no managers could help me, so let me report that to off com, and also they told said you charge for a letter, thet id the first time anyone had said that all well., so I still have no idea what my contact is, EE needs to looking into that not one person has said the same thing, so all I say is that they all must wrong,
James
And yes I want to see my statement, And I do wish to pay for the postage as this mess is all down to EE

Re: EE are just rubbish and liars

JamesPaulwar — Fri, 26 Jul 2024 14:16:12 GMT

why should a pay for a statement, when it is all down to EE that I cannot see it on line, so let us hear what off com and people on social media make of the that

Re: EE are just rubbish and liars

XRaySpeX — Fri, 26 Jul 2024 21:55:37 GMT

Ofcom don't handle individual complaints.