topic Re: BT Email in Broadband & Landline

BT Email

Bebiana — Fri, 30 Dec 2022 19:52:20 GMT

I am moving from BT broadband and setting up with EE as my new provider. I have a BT email address, can I continue to use this?

Re: BT Email

Mustrum — Fri, 30 Dec 2022 20:20:27 GMT

@Bebiana Hi and welcome to the forum.

You can continue to use BT Email, however depending on the service you require you may need to pay for it.

This Help Page will help explain your options. https://www.bt.com/help/email/bt-email-products

Re: BT Email

XRaySpeX — Fri, 30 Dec 2022 21:25:30 GMT

@Bebiana : Yes, when you leave BT BB they allow you to keep your BT email & email addys by converting it to BT Premium Mail for £7.50 pm.

Re: BT Email

paulafrenchp — Thu, 25 Jul 2024 19:29:30 GMT

I too have transferred to EE from BT - does this mean I will no longer be able to access my BT emails from my PC? How do I save various folders that are stored on my PC - so I don't lose them??

Re: BT Email

Mustrum — Thu, 25 Jul 2024 19:38:09 GMT

@paulafrenchp New EE came along you are now able to keep your email.

This Help page provides more detail.

https://community.bt.com/t5/Email/What-happens-to-my-BT-Email-and-BT-Cloud-if-I-move-from-BT-to/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge. whilst the above answers were based on what was known at the times, since

Re: BT Email

XRaySpeX — Thu, 25 Jul 2024 21:22:12 GMT

@paulafrenchp :You never lose the email folders on your PC even when your email provider goes down the pan.

Re: BT Email

paulafrenchp — Sun, 22 Dec 2024 10:27:46 GMT

I can log into my BT email from the web, but all of a sudden on my Mac it says password or account name incorrect?? I transferred to EE from BT approx 3 months ago and have had no issues - now all of a sudden I can't read emails on my Imac - the password is obviously correct as I can login to webmail.

Have any settings changed that I need to be aware off?

Re: BT Email

XRaySpeX — Sun, 22 Dec 2024 12:06:05 GMT

@paulafrenchp : Sounds like they have moved you to BT Basic Mail after 3 months.