topic EE Smart Hybrid Connect - how to test if it works in Broadband & Landline

EE Smart Hybrid Connect - how to test if it works

jongrayseal — Thu, 25 Jul 2024 15:19:31 GMT

Hi, I have a Smart Hybrid Connect HC10A which is connected via cable to my EE Smart Hub. What is the easiest way to test if it works and what sort of speed I get? I tried removing the incoming WAN ethernet cable from the smart hub router but that just resulted in the loss of all internet access.

I would appreciate any advice.

Many thanks

Re: EE Smart Hybrid Connect - how to test if it works

JimM11 — Thu, 25 Jul 2024 15:42:54 GMT

@jongrayseal Removing the WAN cable is the way to test, takes 3-4 mins for the swap over, speed is dependant on the 4g network. Will copy the help info for you to go get. HTH

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up

Re: EE Smart Hybrid Connect - how to test if it works

jongrayseal — Tue, 30 Jul 2024 14:01:34 GMT

Many thanks. All works as you suggested!! It took 20-30 mins to reconnect to the fibre after plugging the WAN back in. But all good. Appreciate your help.