topic Re: Openreach CSP in Broadband & Landline

Openreach CSP

Anon2024 — Mon, 22 Jul 2024 16:39:20 GMT

Hello! I have noticed the cable to the openreach box outside the house for the full fibre broadband (think it's called the CSP?) looks like it has possibly come out - not sure if it's supposed to look like this. Broadband still works and everything though. I've attached a photo of what I'm talking about, and it looks like the large grey cable should be going directly into the box rather than looping round, right? Should I contact EE to send someone out? Is this likely to cause any issues if I just leave it as it is?

Thanks in advance!

Re: Openreach CSP

Chris_B — Mon, 22 Jul 2024 17:34:53 GMT

@Anon2024 I looks like that’s how it was installed. It’s a poor job at that as the fibre cable shouldn’t be open to the elements because anything can catch that cable and break it. Personally I would call.

Re: Openreach CSP

Anon2024 — Mon, 22 Jul 2024 17:38:26 GMT

Thanks for the reply. The cable isn't stuck to the wall like that, it's completely loose that's why I was unsure if it came out or was installed like that. Stupid question, but do you think they would charge to come out and have this fixed? If so, not a large amount I hope!

Re: Openreach CSP

XRaySpeX — Mon, 22 Jul 2024 18:06:38 GMT

Should be free as it's their property & you haven't accidently damaged or vandalised it.