topic Re: Broadband Shop web page doesn't work in Broadband & Landline

Broadband Shop web page doesn't work

Darthr00ster — Mon, 22 Jul 2024 09:17:07 GMT

Hello

Over the last few days when going to Shop, Broadband, (logged in) I keep getting the following error

Sorry! Something went wrong.

I have tried deleting cookies and have tried MS Edge, Safari - nothing works.

I tried the same via the app and I get another error message:

"Sorry, looks like a technical error. Please call us on ..."

Anything else I can try before calling?

Thanks

Re: Broadband Shop web page doesn't work

Leanne_T — Mon, 22 Jul 2024 11:32:34 GMT

Hi there @Darthr00ster

Thanks for coming to the community 🙂

Do you have an existing broadband account and looking to upgrade?

Have you been able to browse the shop pages previously when logged into your EE account?

Leanne.

Re: Broadband Shop web page doesn't work

Darthr00ster — Mon, 22 Jul 2024 12:35:59 GMT

Hi Leanne,

Yes, I have an existing ee broadband account. I have been able to view the shop whilst logged in previously (years ago). Looking to browse available plans to potentially change plan.

Thanks

Re: Broadband Shop web page doesn't work

Leanne_T — Mon, 22 Jul 2024 12:46:42 GMT

Thanks @Darthr00ster

If you give us a call on 150, the team will get your account looked into to see why this error is showing and go through your available options 🙂

Leanne.