topic Managing EE Broadband Wifi Not Working / Loading in Broadband & Landline

Managing EE Broadband Wifi Not Working / Loading

kerri_jo — Mon, 22 Jul 2024 13:06:51 GMT

Has anyone yet had an update on not being able to manage Wifi Devices on the EE app?

Having switched from BT to a 'better' EE package last year, the EE app is absolutely uselss when compared the the BT app where you could see / manage all connected devices - really wishing I hadn't switched over now.

Re: Managing EE Broadband Wifi Not Working / Loading

Jamie270 — Wed, 28 Aug 2024 13:04:33 GMT

Still having issues too, apparently it's an ongoing and very long unresolved issue. Very disappointing!

Re: Managing EE Broadband Wifi Not Working / Loading

Katie_B — Thu, 29 Aug 2024 11:39:51 GMT

Good morning @kerri_jo and @Jamie270.

Thanks for coming here.

Are you able to view your broadband bills OK?

Have you tried rebooting or factory resetting the hub? please be aware if you factory reset the hub and you have digital voice you will loose any saved contacts.

Speak soon,

Katie

Re: Managing EE Broadband Wifi Not Working / Loading

Chris_B — Thu, 29 Aug 2024 12:24:07 GMT

What app are you using ? Is it labelled just EE or is it labelled EE home ? The EE home home is only for the white smart router and the EE app is for the black smart hub plus. The EE app works perfectly for me with the smart hub plus.