topic Re: Home Broadband Not Working in Broadband & Landline

Home Broadband Not Working

Tumbleweed01 — Fri, 19 Jul 2024 20:37:08 GMT

Hello All.

I've been with EE many many years now but it seems my home hub is struggling to connect.

So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and home broadband account with EE?

Could it be because I've been with them since the Internet started back then I think it was Orange?

What's the best way forward now?

Re: Home Broadband Not Working

XRaySpeX — Fri, 19 Jul 2024 21:16:02 GMT

Which model of router are you using? A Home Hub is a BT router.

What exactly did the person at the other end say about your line? Was it that you had a landline with BT & a BB connection with EE?

Re: Home Broadband Not Working

Tumbleweed01 — Sat, 20 Jul 2024 07:01:04 GMT

The helpline helper said he could see a landline but there was no Internet connection showing so it was not with EE he told me it was with someone else, but my home hub is EE router 🤔