topic Re: EE in Broadband & Landline

EE

__Porshapowell1 — Fri, 19 Jul 2024 17:57:04 GMT

Hi please can someone help me. I have no phone and just using email for communications. I moved into a new property on the 24/6/24. I did miss an appointment with the engineer, as i was floating from two addresses I told them I hold my hands up I missed. So I moved In on the 1/7/24 (technically) So any way cut a long story short, He came out had a look at the telegraph pole and said they have fitted the wrong kit but on another telegraph pole!!! about a mile away!!! when there is one across the road from me i can see it!!! He said i can not do it and they will have to send someone out and that was this Tuesday!!! so God knows!!!

Re: EE

__Porshapowell1 — Fri, 19 Jul 2024 17:58:46 GMT

From cop - fib

Re: EE

Mustrum — Fri, 19 Jul 2024 19:11:48 GMT

@__Porshapowell1 there is no account access on here, this is a customer forum, alas also no email access to CS, ways to reach them areL

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Re: EE

XRaySpeX — Fri, 19 Jul 2024 19:41:40 GMT

He should've reported back & EE will schedule another appt. You need to chase CS to see when.

Re: EE

__Porshapowell1 — Fri, 19 Jul 2024 19:54:29 GMT

Hi thank you, that Is why I came on here for advice. As stated I do not have a phone and this Alien to EE as I am using email. Funny really and they are supposed to be a part of a huge network.........

Re: EE

Schockwave — Sat, 20 Jul 2024 11:01:33 GMT

@__Porshapowell1 , if you have something like Skype you can ring customer service using the free number in my signature.