topic Smart Hybrid Connect Aerial Sockets in Broadband & Landline

Smart Hybrid Connect Aerial Sockets

MikeWilliams_UK — Fri, 19 Jul 2024 08:41:36 GMT

Why does the Smart Hybrid Connect have two aerial sockets on the back, yet no areials are supplied?

Re: Smart Hybrid Connect Aerial Sockets

JimM11 — Fri, 19 Jul 2024 08:55:33 GMT

@MikeWilliams_UK You should be able to determine the signal strength by the bars on front of the Hybrid Connect unit. There are connections available if the user would wish to have an External Aerial fitted, but there are many different types available and not all work or increase the mobile signal and the user has to determine and purchase those IF required. HTH

Re: Smart Hybrid Connect Aerial Sockets

MikeWilliams_UK — Fri, 19 Jul 2024 09:07:22 GMT

@JimM11 - Yes I know I can see the signal strengh on the front panel.

Why would you need to purchase aerials, when they SHOULD have been supplied which would guarantee they would work.

I agree that the purchase of any (random) aerials most of which will be optimised for WiFi would not work well for a 4G signal which operates on different frequencies.

Re: Smart Hybrid Connect Aerial Sockets

Mustrum — Fri, 19 Jul 2024 10:45:13 GMT

@MikeWilliams_UK you don't get power supplies with your phone these days, at is all part of saving the planet, and costs.

Re: Smart Hybrid Connect Aerial Sockets

JimM11 — Fri, 19 Jul 2024 12:08:08 GMT

@MikeWilliams_UK And why should they be supplied, the router may be in an area with a super signal 4G/5G or not? If the customer finds that possibly an external aerial helps at least the router has a couple of connections to do so. EE i believe just do a yes signal is available, how may people are disappointed when the have a poor mobile signal.

Re: Smart Hybrid Connect Aerial Sockets

MikeWilliams_UK — Fri, 19 Jul 2024 12:37:08 GMT

If EE/BT are desperate to save a few pence, they should omit the aerial sockets on the device!

Re: Smart Hybrid Connect Aerial Sockets

MikeWilliams_UK — Fri, 19 Jul 2024 12:38:23 GMT

If they are not supplied there should be VERY clear instructions on what aerials are compatible and will work.

Re: Smart Hybrid Connect Aerial Sockets

Chris_B — Fri, 19 Jul 2024 12:52:48 GMT

@MikeWilliams_UK Not everyone needs an external antenna but the option to have one if needs be is available hence the ports on the back. If one was supplied who’s going to fit this, the customer who might not be keen on the idea of doing this themselves and probably wouldn’t need it but will still have ago assuming it has to be fitted.

Re: Smart Hybrid Connect Aerial Sockets

Lest44 — Sun, 06 Oct 2024 07:35:06 GMT

Got my smart hybrid connect set up and no matter where I place it in the house, including up in the roof where I would be able to connect it to the network via cable, I only get 1 bar of signal. Despite the ee coverage saying in our road we should have a good 4g inside and out, that’s rubbish. I tried literally hanging it out of the window and got 2 bars. Obviously can’t leave it like that, so was interested in how to get hold of a compatible external aerial to boost the signal?

Re: Smart Hybrid Connect Aerial Sockets

Peter_W — Mon, 07 Oct 2024 12:26:42 GMT

Good afternoon @Lest44, welcome to the EE Community.

As far as I'm aware we don't have an official means of supplying an external aerial for the Smart Hybrid connect, but if you're struggling with connection I'd definitely recommend reaching out to our technical team so we can run through every option we can to help.

There is a thread over on the BT Community with a few users highlighting success at boosting their signal with third party options too, so that's definitely worth checking out.

Peter

Re: Smart Hybrid Connect Aerial Sockets

PBr52 — Tue, 19 Nov 2024 14:21:36 GMT

Hi Peter_W
I received my new ee smart hub plus and separate hybrid connect hub today. I too received it with no aerials for the rear, after spending a LONG time on the sales call explaining that I live in a "challenged" area for 4g/5g signal and would need the aerials.

Who do I speak to about getting some aerials sent? Oh and before someone says 'you need to buy them', I already pay double the monthly cost of superfast broadband for a 36mb connection...

Please help.

Thanks.

Re: Smart Hybrid Connect Aerial Sockets

JimM11 — Tue, 19 Nov 2024 14:54:26 GMT

@PBr52 And if you are indeed in such a challenged area then you should NOT have even been offered the option to have a Hybrid Connect setup!

Re: Smart Hybrid Connect Aerial Sockets

Lest44 — Tue, 19 Nov 2024 15:27:49 GMT

You would have thought EE could confirm with the device manufacturers what they are for. It could be to provide a better signal for the wifi to the router or are they as we expect so an external aerial system can be connected? If so what sort of impedance/gain or whatever is needed for a 4g aerial system that would be suitable. Happy to buy them but at least give us some clues EE. They put the sockets on the back so they should know. Otherwise they could have made it cheaper for EE by not adding the extra hardware and components to support them.

Re: Smart Hybrid Connect Aerial Sockets

JimM11 — Tue, 19 Nov 2024 15:42:23 GMT

@Lest44 You cannot go with what any of the operator's say, as far as EE are concerned i live in a 4G supper area, indoor/outdoor excellent, that fact that i have NO signal 4G or Phone, have to rely on wifi calling, reasonable 5G no chance of that pigs will fly first, OK we've got you now sorry you must just be on the edge of our signal we are always working to improve like that helps me now 8 months so far do you think i have seen one bit of improvement, just wish i had stayed with O2.

And also a Aerial / Antenna specialist will be able to advise what works better for your area way more than any particular operator, and when they install will fine tune and position it better than anyone else, unless you wish to do it all yourself that is!!