topic Re: EE renewed my contract without my consent in Broadband & Landline

EE renewed my contract without my consent

Fsdss — Thu, 18 Jul 2024 14:48:10 GMT

I moved from BT to EE Broadband in early March 2024 when my BT contract ended. Unfortunately they had to move me to EE apparently and I’ve had issues with customer service ever since.
I was unable to see my broadband bill as they couldn’t link my EE broadband account to my EE mobile. This wasn’t resolved till June 2024.
In July 24 I asked to reduce my TV package which they did but I have discovered when doing that they recontracted me to their broadband!
I then questioned what happened only to discover they also reconstructed me in June! Again without my consent.
I have received no emails at anytime saying I was re contracted and I suspect something if wrong with their system but I have had to make a complaint to get this sorted.
Any other customers having this issue??

Re: EE renewed my contract without my consent

XRaySpeX — Thu, 18 Jul 2024 15:10:35 GMT

@Fsdss wrote:

they recontracted me to their broadband!

Reconnected you to whose BB? EE BB contracts are 2 years long. So if you started in March 2034 you'll just continue on it until March 2026 or when you cancel it.

Re: EE renewed my contract without my consent

Schockwave — Thu, 18 Jul 2024 18:10:46 GMT

@XRaySpeX was meant to write: so if you started in March 2024, not 2034!!!

Re: EE renewed my contract without my consent

Fsdss — Thu, 18 Jul 2024 21:59:26 GMT

They say I recontacted so that you mean a new 2 year contract. That also said they sent me emails which I haven’t received.
I guess it’s either call handlers wanting commission or some failure of their IT.
I’ll be interested in how they explain this.

Re: EE renewed my contract without my consent

Fsdss — Sat, 20 Jul 2024 14:45:42 GMT

I’ve found out more today. If you switch between Full works / Big Sport twice within 31 days you’ll re contact your tv and broadband.
They say I changed something in June (which I didn’t) which may be why I could be within the 31 days and therefore had the new contract.
I’ve had lack of clarity around Netflix and the big sport package I’m on as it says it has Netflix when it doesn’t include that so I’m leaving if for a few days to settle down and order again what I need and I’m still waiting on hearing back from the complaints team.
As I can renegotiate 4 months before the end of my contact this shouldn’t make any difference if I say with EE.

I do think things need to be explained better by the call handlers as they seem competent but should explain the impact of reducing the TV packages.

BE VERY CAREFUL WHEN DOWNGRADING!!!