topic Re: Bills in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407470#M97635 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4460597">@izabella4</a>&nbsp;We are customers like yourself and this forum has no account control so no one will have any details about you. The link below if you need select and follow will get you to customer billing so you can have a guide take a look for you.</P><P><A href="https://ee.co.uk/contact-ee" target="_blank" rel="noopener">Contact EE</A></P><DIV class=""><H1>Contact us about your broadband and landline</H1></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Call us</H2></DIV><DIV><P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P></DIV><DIV class="">&nbsp;</DIV><DIV>From your EE mobile</DIV><DIV><P class="">150</P></DIV><DIV>From any other phone</DIV><P class="">0330 123 1105</P><DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Thu, 18 Jul 2024 16:29:23 GMT JimM11 2024-07-18T16:29:23Z Bills https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407459#M97633 <P>Hello, I have been a customer for two months and I was supposed to pay 29.99 for the Internet and I pay 36.99, this is not what I agreed on.</P> Thu, 18 Jul 2024 16:03:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407459#M97633 izabella4 2024-07-18T16:03:21Z Re: Bills https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407466#M97634 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4460597">@izabella4</a>&nbsp; there is no account access on here so you will need to give the broadband care team a call.</P> <P>Have you looked at the detailed section on your bill? Do you have any extra services added?</P> <P>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV> <P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay and sign language services</H2> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <DIV>To make a text relay call using the<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK</A><SPAN>&nbsp;</SPAN>service, dial<SPAN>&nbsp;</SPAN><STRONG>18001</STRONG><SPAN>&nbsp;</SPAN>in front of the following number:</DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE">07953 966 150</P> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Contact us through a sign language interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Thu, 18 Jul 2024 16:25:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407466#M97634 Mustrum 2024-07-18T16:25:19Z Re: Bills https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407470#M97635 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4460597">@izabella4</a>&nbsp;We are customers like yourself and this forum has no account control so no one will have any details about you. The link below if you need select and follow will get you to customer billing so you can have a guide take a look for you.</P><P><A href="https://ee.co.uk/contact-ee" target="_blank" rel="noopener">Contact EE</A></P><DIV class=""><H1>Contact us about your broadband and landline</H1></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Call us</H2></DIV><DIV><P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P></DIV><DIV class="">&nbsp;</DIV><DIV>From your EE mobile</DIV><DIV><P class="">150</P></DIV><DIV>From any other phone</DIV><P class="">0330 123 1105</P><DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Thu, 18 Jul 2024 16:29:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/Bills/m-p/1407470#M97635 JimM11 2024-07-18T16:29:23Z