topic Re: EE Wi-Fi discs in Broadband & Landline

EE Wi-Fi discs

1bats — Tue, 16 Jul 2024 08:26:02 GMT

can anyone help I still have my old EE Wi-Fi discs from previous internet. I have now upgraded to fibre but the discs won’t connect because the new hub is WiFi 6. I was wondering can anything be done to get them to work on the new hub.

Re: EE Wi-Fi discs

JimM11 — Tue, 16 Jul 2024 08:54:13 GMT

@1bats Your answer is that the new Smart wi-fi devices are compatible with the new EE Smarthub+ if that is what you have. Others are not. Link below from XRaySpeX has chart with what works. Click on link to view.

Broadband & Landline - The EE Community

Re: EE Wi-Fi discs

1bats — Tue, 16 Jul 2024 08:58:36 GMT

EE have said the discs won’t work on my new smart hub 3 I was wondering if a new firmware can be downloaded to the discs that would make them work

Re: EE Wi-Fi discs

JimM11 — Tue, 16 Jul 2024 10:03:27 GMT

@1bats NO there is not any FW available they will not work. Did you look at the chart?

Re: EE Wi-Fi discs

1bats — Tue, 16 Jul 2024 10:25:11 GMT

Yes mate had a look am not that tech savvy tho 🤦‍♂️😂 looks like if I want it extended I will have to pay EE again

Re: EE Wi-Fi discs

JimM11 — Tue, 16 Jul 2024 10:37:29 GMT

@1bats Or if you still have your old router and not using landline, put it back on, everything should work as before.

Re: EE Wi-Fi discs

XRaySpeX — Tue, 16 Jul 2024 11:03:04 GMT

You have the Smart Hub Plus (SH31B) router. The old white round EE Smart WiFi discs are not compatible with it. It's the new white rectangular Smart WiFi Plus (SW30A) extenders are intended to go with it.

No firmware will be issued to change this situation.