https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405505#M97334 <P>Recently, I had new broadband connection to my home. The employee of EE said you no need to pay delivery fee and any installation fee but now, my bill has generated and they didn't waived off.&nbsp;</P> Fri, 12 Jul 2024 10:41:10 GMT Rakesh8741 2024-07-12T10:41:10Z https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405505#M97334 <P>Recently, I had new broadband connection to my home. The employee of EE said you no need to pay delivery fee and any installation fee but now, my bill has generated and they didn't waived off.&nbsp;</P> Fri, 12 Jul 2024 10:41:10 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405505#M97334 Rakesh8741 2024-07-12T10:41:10Z https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405513#M97336 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4446942">@Rakesh8741</a>&nbsp; you will need to give the broadband care team a call, there is no account access on the forum.</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV> <P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay and sign language services</H2> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <DIV>To make a text relay call using the<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK</A><SPAN>&nbsp;</SPAN>service, dial<SPAN>&nbsp;</SPAN><STRONG>18001</STRONG><SPAN>&nbsp;</SPAN>in front of the following number:</DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE">07953 966 150</P> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Contact us through a sign language interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Fri, 12 Jul 2024 11:19:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405513#M97336 Mustrum 2024-07-12T11:19:18Z https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405522#M97337 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4446942">@Rakesh8741</a>&nbsp;, have you checked the breakdown of your bill? This should show what you are being charged and why, otherwise speak to customer service billing department, they should be able to help-.</P> Fri, 12 Jul 2024 11:42:17 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-first-bill-has-extra-charges/m-p/1405522#M97337 Schockwave 2024-07-12T11:42:17Z