https://community.ee.co.uk/t5/Broadband-Landline/EE-Broadband-Order-Failure/m-p/1405308#M97292 <P>Hello,</P><P>I would like to share an experience I had.</P><P>I ordered EE broadband 2 weeks ago online, but no confirmation Email, no communication whatsoever. I received a txt message last week from EE saying "thank you for your order, we will be back in touch with an update."&nbsp; On the website I thought my broadband equipment would be delivered this weekend,</P><P>However when I called EE broadband customer service, to get an update, the guy I spoke to had NO RECORD of my order whatsoever, under my email or phone number, despite him investigating for several minutes.&nbsp; This is a complete IT failure, in that your IT system is creating stuck orders, but other systems are not updated.&nbsp; Absolute joke, I will not be signing up to EE broadband, and take my business elsewhere, in fact it seems that is was not possible for me to do so anyway!</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Jul 2024 17:18:13 GMT stoms1 2024-07-11T17:18:13Z https://community.ee.co.uk/t5/Broadband-Landline/EE-Broadband-Order-Failure/m-p/1405308#M97292 <P>Hello,</P><P>I would like to share an experience I had.</P><P>I ordered EE broadband 2 weeks ago online, but no confirmation Email, no communication whatsoever. I received a txt message last week from EE saying "thank you for your order, we will be back in touch with an update."&nbsp; On the website I thought my broadband equipment would be delivered this weekend,</P><P>However when I called EE broadband customer service, to get an update, the guy I spoke to had NO RECORD of my order whatsoever, under my email or phone number, despite him investigating for several minutes.&nbsp; This is a complete IT failure, in that your IT system is creating stuck orders, but other systems are not updated.&nbsp; Absolute joke, I will not be signing up to EE broadband, and take my business elsewhere, in fact it seems that is was not possible for me to do so anyway!</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Jul 2024 17:18:13 GMT https://community.ee.co.uk/t5/Broadband-Landline/EE-Broadband-Order-Failure/m-p/1405308#M97292 stoms1 2024-07-11T17:18:13Z