topic Re: Duplicate orders in Broadband & Landline

Duplicate orders

Ricardo_Higgs — Thu, 11 Jul 2024 09:37:26 GMT

I am awaiting delivery of a 4th package from BT/EE for my transfer to Fibre.

I have sent 2 back already but have no idea what is happening.

I see the fibre cables on the telegraph pole outside my house so assume I can be connected? Helpful phone calls lasting an hour at a time merely result in New Orders being created then cancelled.

Is this an issue because the merger has made the management too big to cope?

Re: Duplicate orders

JimM11 — Thu, 11 Jul 2024 10:15:05 GMT

@Ricardo_Higgs Because you can see the fibre it is not a 100% guarantee that the exchange has all the required equipment in place for EE. If you check on the BT wholesale against your phone/address it will give you a better idea. If EE can offer the service then it should be available. Link below. If you post back hide any personal details.

BT Broadband (btwholesale.com)