topic Questions from a hesitant FTTP customer in Broadband & Landline

Questions from a hesitant FTTP customer

L8Again — Sun, 07 Jul 2024 08:38:06 GMT

I am considering migrating my FTTP connection to EE.

Can someone confirm that the 24 month contract would include a £3 increase in March 2024 and another £3 increase in March 2025, or could the March increase be changed for existing contracts?

Does EE use CGNAT, and does it IPv6?

Are customers happy with the 900Mbps service? i am thinking about slowdowns; outages etc.

thanks.

Re: Questions from a hesitant FTTP customer

JimM11 — Sun, 07 Jul 2024 08:50:05 GMT

@L8Again Price increase is on the help at EE but 2024 is already passed, so next is the 2025, and it's all explained and based on when active contract start's. EE Does not use CGNAT currently for any of the Home Broadband products, and IPv6 is working and applied when the device is using. General 900Mb/s FTTP has no EE enforced control as such, but the infrastructure is not controlled by them. HTH

Re: Questions from a hesitant FTTP customer

L8Again — Sun, 07 Jul 2024 08:52:47 GMT

Thanks. My bad: I meant 2025 and 2026.

Re: Questions from a hesitant FTTP customer

JimM11 — Sun, 07 Jul 2024 08:59:22 GMT

@L8Again Its all on the EE help site, top of page, link will get you there for all different bits and pieces.👍

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-plans