topic Re: How to control BT hub when moved to EE, no new hub but need parental controls in Broadband & Landline

How to control BT hub when moved to EE, no new hub but need parental controls

Parker8585 — Sun, 09 Jun 2024 20:34:38 GMT

Help changed to EE broadband from bt through bt and haven’t been sent a new hub. Can’t access the hub now through bt app as account closed but need to be able to control it for parental controls

any ideas how I do that?

Re: How to control BT hub when moved to EE, no new hub but need parental controls

Wibblemonster1 — Sun, 09 Jun 2024 20:59:39 GMT

I have the exact same problem.

Migrated across, still have the BT Smarthub 2 but the EE app parental controls don't work.

And what's worse when we migrated the parental controls turned on and are stuck on, with no apparent way of turning it off.

According to EE the only way to turn it off is via their app...which doesn't work.

https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-turn-off-broadband-parental-controls/td-p/1394070

Re: How to control BT hub when moved to EE, no new hub but need parental controls

Tricksy — Sat, 06 Jul 2024 19:46:32 GMT

I have this same problem - what do we do?

Re: How to control BT hub when moved to EE, no new hub but need parental controls

bobpullen — Sun, 07 Jul 2024 07:18:20 GMT

What happens when you try accessing the Parental Controls options via the EE app (as per the help article linked in an earlier reply)?

Re: How to control BT hub when moved to EE, no new hub but need parental controls

JimM11 — Sun, 07 Jul 2024 07:55:56 GMT

@Tricksy Version of the EE app is now at 5.40.0 updated recently so test to see if anything has started to work yet using with the BT Smarthub2 and Parental controls. If not then call to EE CS to get info will be required.

Re: How to control BT hub when moved to EE, no new hub but need parental controls

Narinder5 — Mon, 01 Dec 2025 21:16:30 GMT

Have exact same problem. Any joy on doing this?

Re: How to control BT hub when moved to EE, no new hub but need parental controls

JimM11 — Mon, 01 Dec 2025 21:35:57 GMT

@Narinder5 You have selected a post from 18months ago! EE app parental controls are better suited to the EE Smarthub+ onwards rather than the BT Smarthub2.