topic Re: Return address postcode in Broadband & Landline

Return address postcode

paul_edwin — Sat, 06 Jul 2024 09:12:56 GMT

Does anybody know the postcode for returns, so I can identify which of the pile of certificates of posting that I've got from my wife relates to the defective router that we returned recently?

Re: Return address postcode

JimM11 — Sat, 06 Jul 2024 10:10:01 GMT

@paul_edwin The link below hopefully will get you to the right place.

Search (ee.co.uk)

Re: Return address postcode

paul_edwin — Sat, 06 Jul 2024 11:08:28 GMT

I've already tried searching the website. I can't find the postcode.

Re: Return address postcode

JimM11 — Sat, 06 Jul 2024 11:20:47 GMT

@paul_edwin Here is one of them from the help. Edit, if the tracker is still active on your receipt you may also possibly find that way?

How to return my broadband?

For order references containing only numbers.

Request a return by post

If you're a broadband customer, print out and fill in this cancellation form.

Post the form back to:

EE Broadband Customer Care

PO Box 486

Rotherham

S63 5ZX

Request a return over the phone

Have your product details to hand when you call.

Broadband returns call us on 0844 873 8586 or 0800 079 8586

Re: Return address postcode

Garethrprice — Sat, 26 Oct 2024 11:40:00 GMT

When EE sent me a (EE branded) Smart Hub by mistake (should have been an EE TV Mini Box) the pre paid label sent with the returns bag was

[Mod edit - Address removed as reported as incorrect]

Re: Return address postcode

paul_edwin — Sun, 07 Jul 2024 09:33:16 GMT

Thanks, @Garethrprice and @JimM11 . Unfortunately, neither of those postcodes match the receipts I've found so far, but I'll keep digging.

Re: Return address postcode

JimM11 — Sun, 07 Jul 2024 09:38:37 GMT

@paul_edwin Try the 0800 number.

Re: Return address postcode

bobpullen — Mon, 08 Jul 2024 07:35:27 GMT

@paul_edwin - is there a DL/Northallerton or MK/Milton Keynes postcode amongst your receipts? Could be one of those if so.

Re: Return address postcode

paul_edwin — Mon, 08 Jul 2024 08:11:48 GMT

I resorted to calling support, hoping that they might have details of the returns label that was sent to me.

They managed to find a tracking number, but it was for the replacement router being sent to me, so that didn't help.

Then they realised that there was a note on the account saying that the returned router had been received, which was what I wanted to check anyway. Apparently I should've had an email notifying me of this, which I never got.

Re: Return address postcode

wessex-mario — Mon, 08 Jul 2024 20:31:44 GMT

My proof of posting for returning a router a few weeks ago has postcode B76 1BA