topic Re: IMPOSSIBLE TO COMMUNICATE WITH EE in Broadband & Landline

IMPOSSIBLE TO COMMUNICATE WITH EE

chanelno5 — Fri, 05 Jul 2024 09:41:31 GMT

Three times on Wednesday I waited 15 min or more before EE picked up the 'phone - then I kept being asked to hold while they went off. This happened twice - 3rd time this guy does the same - keeps asking me more of the same about lowering price - then keeps going off - coming back - not offering to 'phone me back - then says he'll ring me 10.30 am. yesterday, Thursday - no call. One Order was seemingly cancelled and a lower price (£27.99? £27.00 or £25??? ) - EE never rang back to confirm yesterday - complete waste of time the way the 3 of them were in the same room apparently yet all that confusion - I'd like to cancel as of 4.7.2024 yesterday when EE took payment.. It's not difficult for me to do without broadband altogether or find cheaper than £31 elsewhere.. Therefore please cancel. Thanks.

Re: IMPOSSIBLE TO COMMUNICATE WITH EE

JimM11 — Fri, 05 Jul 2024 10:47:05 GMT

@chanelno5 Posting on this Forum will not get you anywhere as we are all customers like yourself. You will need to call EE CS like before and cancel direct with one of the EE guides when you do manage to speak with them. As long as you are still within your 14 day cooling off period there should possibly be no issues... HTH

Re: IMPOSSIBLE TO COMMUNICATE WITH EE

kingkano — Fri, 05 Jul 2024 14:46:32 GMT

TBH even when you do get through, they seem to be in a shambles, you basically reach a receptionist who has to connect you to lots of other places to basically get no result the majority of the time. in my experience anyway.

Re: IMPOSSIBLE TO COMMUNICATE WITH EE

Chris_B — Fri, 05 Jul 2024 17:29:58 GMT

@kingkano It’s a automated caller choice ie select option 1 for xxxxx select option 2 for xxxxx. Not sure who you are actually calling but sounds like you’re selecting an option that’s not relevant to the issue so are then transferred to the right department.

Re: IMPOSSIBLE TO COMMUNICATE WITH EE

kingkano — Fri, 05 Jul 2024 17:47:59 GMT

That's a bit of a derogatory reply. I am selecting broadband and then billing. Which to my mind is the correct options. Since I am not placing an order or calling with a fault and none of the other options appear to fit.

Id be intrigued to know which option you think should be selected for incorrect billing?