topic Re: Bt digital voice in Broadband & Landline

Bt digital voice

SJM2000 — Mon, 18 Dec 2023 17:16:52 GMT

Just switched over from BT to EE. With Bt you could import and export contact phone lists by logging on to the hub. EE only seems to have an import choice. Export is needed so that any changes you add to the phone numbers and contacts can be saved to a computer for future use. If that cannot be done all the data is lost if you have to reset the system. Or am I missing something.

Re: Bt digital voice

Steve2024 — Tue, 23 Jan 2024 22:10:47 GMT

Same thing has happend to my phone. Luckily I have my contacts on my mobile otherwise all would be lost. Can anyone from EE sort this problem out?

Re: Bt digital voice

someese — Thu, 04 Jul 2024 10:25:18 GMT

Same problem. Backward step from BT to EE

Re: Bt digital voice

PWMM — Sat, 23 Nov 2024 18:49:23 GMT

I have the same problem!

Now on my 3rd EE Hub due to all sorts of problems, luckily when I changed from the BT Smart hub I had the option of exporting my numbers which, thankfully, I did. However, since then I've added several other numbers and its a pain having to add these in everytime I get a new hub. We had an Engineer from BT here and when I mentoned it to him all I got was a reply of ' sorry mate, I can't do anything for you'.

If anyone from the EE development teams ever read these replies may I suggest that you look into reinstating the option to export 'Contacts' so that its easy to sort when you replace my hub, or is this just a cynical ploy to try to keep our custom by making it difficult to change?

Re: Bt digital voice

JimM11 — Sat, 23 Nov 2024 22:12:26 GMT

@PWMM No feedback will probably happen, more of an issue is WHY are you having to change the router so often?

Re: Bt digital voice

StephenHarper — Sun, 16 Feb 2025 15:58:54 GMT

Simple!

Because EE is crap!

So are there hub/routers!!!!!!!