Re: A disgrace

Loccolady — Tue, 02 Jul 2024 16:54:08 GMT

I know how you feel It’s been a nightmare from start in March until now. Firstly I was told EE were providing the fibre and everything else such as emails and anti virus would be with BT.

Firstly EE engineer said I couldn’t put the Ee hub/router where my existing one was. After paying an electrician to instal plug sockets by the front door the next engineer asked why ??? The speeds were worse than before. A disc arrived and yet another engineer came and installed upstairs. I never asked for it but now ee want to charge me £50 for it. Meanwhile I can’t manage my Bt emails or Bt cloud or access anti virus. Evidently BT aren’t interested in me any more as I am no longer a customer …guides suggest I use the EE app. The problem with that is they can’t sort out my EE ID so I can’t manage anything there either ! I have been told guides will call me back but don’t. I emailed the ceo Marc allera & got some action. A guide from his department was so bombastic & unsympathetic so I was reduced to tears. They now say I can go back to BT after 3 months of stress.The switch over isn’t working and the sales team don’t seem to be informed of what they can offer . Now I have to negotiate with someone who didn’t want to listen to my problems and he tells me he is the only one in the executive team.!!!!!
Any suggestions for negotiations would be great. I am at the end of my tether. Thanks for looking

Re: Re: A disgrace

joec1985 — Tue, 02 Jul 2024 17:09:36 GMT

I stupidly switched from BT 3 weeks ago and have had nothing but problems. Definitely would not recommend to anyone.

Re: Re: A disgrace

Loccolady — Thu, 04 Jul 2024 08:20:58 GMT

After so many calls & emails I am expecting a call today from yet another guide. They finally listened when I requested the previous one, who wouldn't listen, drove me to tears and blocked my email was taken off my case !!

Let's see what today brings....I'm not holding my breath but hopefully some compensation and a solution to this mis-selling in March 2024.

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