New EE connections

DannyPan — Wed, 03 Jul 2024 10:51:39 GMT

I have been with BT since I moved to this house some 40 years ago. With cost of landline going through the roof (was paying plus £150 every time the bill came in for not much use of the landline), not to mention broadband with Virgin and sky package, decided to put all the eggs in the same basket to trim the cost.

Landline was connected to Panasonic (4 handsets) wireless phones.

The fibre cable was installed by what seems to be a contractor (who do I contact for remedial to badly installed cable and boxes)

Now, If call is made to the landline from a mobile or another device, the panasonic rings, I can hear the caller on the Panasonic but they cannot hear me- there is no sidetone. Do I need a new phone or is there an issue with the new connection.

Thanks for reading the post

Re: New EE connections

JimM11 — Wed, 03 Jul 2024 16:24:46 GMT

@DannyPan If your Activation is just recent, takes a little time to settle, but few post's with the same and similar issues. There is nothing wrong with your phone, Base station plugged into the rear of the router, and all other handset's as normal. Just give it a little time to see if it settles. Have copied the help link for contact and text from your mobile they can test and get back to you. If you are not happy with the quality of the install Call EE CS 150 when you get the phone working.

Have a read through the Digital Home Phone post's will let you know some of the issues going on with the service.

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

topic New EE connections in Broadband & Landline

New EE connections

Re: New EE connections

Text EE for a call back