topic I am trying to link my new Broadband account to my EE mobile phone in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403013#M96980 <P>The system says my accounts are linked however I can only see my mobile plan when I log on on my laptop and my broadband when I log on the App on my phone ? They are not linking together anywhere. When I ring 150 on my phone they then say they will do a test on my broadband and they say there is no problem. How do I get to speak to a rel person or Guide as they call them</P> Wed, 03 Jul 2024 14:51:23 GMT MrsR14 2024-07-03T14:51:23Z I am trying to link my new Broadband account to my EE mobile phone https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403013#M96980 <P>The system says my accounts are linked however I can only see my mobile plan when I log on on my laptop and my broadband when I log on the App on my phone ? They are not linking together anywhere. When I ring 150 on my phone they then say they will do a test on my broadband and they say there is no problem. How do I get to speak to a rel person or Guide as they call them</P> Wed, 03 Jul 2024 14:51:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403013#M96980 MrsR14 2024-07-03T14:51:23Z Re: I am trying to link my new Broadband account to my EE mobile phone https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403069#M96990 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4443201">@MrsR14</a>&nbsp;Copy from the help section.</P><DIV class=""><H2>Call us</H2></DIV><DIV><P>Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P></DIV><DIV class="">&nbsp;</DIV><DIV>From your EE mobile</DIV><DIV><P class="">150</P></DIV><DIV>From any other phone</DIV><P class="">0330 123 1105</P><DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> Wed, 03 Jul 2024 16:54:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403069#M96990 JimM11 2024-07-03T16:54:28Z Re: I am trying to link my new Broadband account to my EE mobile phone https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403388#M97021 <P>There's no option to speak to someone, the IVR when you call just states that they'll run a broadband test. It's so frustrating.</P> Thu, 04 Jul 2024 20:18:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403388#M97021 JohnEv 2024-07-04T20:18:23Z Re: I am trying to link my new Broadband account to my EE mobile phone https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403400#M97023 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4444828">@JohnEv</a>&nbsp;If you cannot use the second option then just withhold your number and listen to the voice prompt and select what you require.&nbsp;</P> Thu, 04 Jul 2024 22:06:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-am-trying-to-link-my-new-Broadband-account-to-my-EE-mobile/m-p/1403400#M97023 JimM11 2024-07-04T22:06:36Z