topic Re: Can't Manage Home Phone Settings in Broadband & Landline

Can't Manage Home Phone Settings

GML- — Wed, 03 Jul 2024 07:13:25 GMT

Does anyone else have the ability to Manage thier Home Phone settings e.g. Call Protect, Voice Mail Settings and Call Waiting.

During the first week of my contract I was able to manage these via the web and via the app.

Since migrating my old phone no to EE this has all stopped working.

I contacted EE who assured me that this would all be fixed by 27th June. I'm still waiting and there appears to be no method for viewing the status of previous fault reporting.

Very frustrated!!!!

Re: Can't Manage Home Phone Settings

JimM11 — Wed, 03 Jul 2024 07:23:38 GMT

@GML- There was an app upgrade to version 5.40.0 on Android, not an ios user but think its at the same version also, and was around that time. Don't use home phone so unable to advise, would check your app version on mobile to see that you are up at that version. HTH

Re: Can't Manage Home Phone Settings

GML- — Wed, 03 Jul 2024 07:34:03 GMT

Hi JimM11 - I am on ios and the app version is is 5.40.0

Re: Can't Manage Home Phone Settings

JimM11 — Wed, 03 Jul 2024 07:59:26 GMT

@GML- Not sure if the help guide is any good, but copy of the link to get there, web interface for the EE Router has not changed recently.

Using Your Digital Home Phone Features | Home Phone Help | EE

Re: Can't Manage Home Phone Settings

GML- — Wed, 03 Jul 2024 08:17:34 GMT

Hi JimM11 - The Help guides are fine if you have a Digital Phone. However I'm still in the age of steam so I have an analogue phone system which requires me to use the features in the app and web page to control these features.

Re: Can't Manage Home Phone Settings

JimM11 — Wed, 03 Jul 2024 08:26:38 GMT

@GML- When you had it working? was it on the BT DV system... And do you still have a BT router or new EE Router. Does seem to be issues using app to try to manage a BT hub... May be there is some insight on the Digital Phone part of the forum will take a look see.👍

Re: Can't Manage Home Phone Settings

GML- — Wed, 03 Jul 2024 08:34:42 GMT

Hi JimM11 - Since moving to EE I have only used EE kit.

Re: Can't Manage Home Phone Settings

JimM11 — Wed, 03 Jul 2024 09:52:28 GMT

@GML- There is so many FW changes router and app, something may have got broken, you can only report or home one of the EE Guides spots it on the Forum.

Re: Can't Manage Home Phone Settings

GML- — Wed, 03 Jul 2024 10:13:41 GMT

Hi JimM11 - Thanks for your help - I think the only way to get assistance (as you say) is to hope an EE guide spots it.

Not the best way to get a problem soved I have to say.

Re: Can't Manage Home Phone Settings

JimM11 — Wed, 03 Jul 2024 12:30:45 GMT

@GML- You can always tag one of the Guides, will draw the attention to the post!

Re: Can't Manage Home Phone Settings

GML- — Fri, 05 Jul 2024 05:07:16 GMT

I would like to thank JimM11 for his help unfortunately your efforts were in vain as it appears there is currently no solution to my problem and no one else appears to have the same problem.

Re: Can't Manage Home Phone Settings

JimM11 — Fri, 05 Jul 2024 07:43:46 GMT

@GML- When you manage the EE Router with web interface do you use a PC/Laptop through the web manager or is it all done through mobile device? Do not use DV gave up landline phone so option greyed out for me.

Re: Can't Manage Home Phone Settings

GML- — Fri, 05 Jul 2024 07:57:27 GMT

Hi JimM11 I use mobile and PC/Laptop web interfaces all give me the same problems.

Re: Can't Manage Home Phone Settings

Gunther — Sat, 19 Oct 2024 17:39:30 GMT

That is why I have moved my phone away from EE. I use my own router which allows me to configure the phone settings to my liking.

If you want to use your own router with your EE phone I suggest you contact ofcom and explain that EE are preventing you from using your own equipment. Then go on to suggest that ofcom may want to consider updating their regulations regarding VoiP phones.