topic Re: Using aerials on a Smart Hub Plus in Broadband & Landline

Using aerials on a Smart Hub Plus

Skazmo — Tue, 02 Jul 2024 19:38:07 GMT

Is it possible to use aerials on the Smart Hub Plus via the USB port? I have a Smart Hub at the bottom of the stairs, but the Smart WiFi box at the top of the stairs is permanently on orange.

I agree with everyone else who claims the BT Hubs are better because my first experience with EE is not good. I either have to be able to crank up the signal strength or fit Hi Gain aerials... if possible!

Thanks in advance

Re: Using aerials on a Smart Hub Plus

JimM11 — Tue, 02 Jul 2024 19:46:02 GMT

@Skazmo Can you post back the model number of both your EE Router and the SmartWi-Fi device, there is no way to boost your EE Router in any way, try moving the booster closer to the Router, will send you the EE Smart Wi-Fi tech link below.

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Edit: from the link above, Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.

Re: Using aerials on a Smart Hub Plus

XRaySpeX — Tue, 02 Jul 2024 19:52:37 GMT

The USB port of the SH+ is ineffective for users. It is understood it is for diagnostics by EE developers.

Re: Using aerials on a Smart Hub Plus

Skazmo — Tue, 02 Jul 2024 20:28:17 GMT

@JimM11 I have a Smart Hub Plus (despite joining in 2024, I seem to have an 'old' hub) and a Smart WiFi 2023.

I understand that moving devices closer helps but if WiFi can't get up the stairs through no brick walls then something has to be missing. Maybe I should have a more up to date router but it's a shame you can't boost the signal in some way.

Re: Using aerials on a Smart Hub Plus

XRaySpeX — Tue, 02 Jul 2024 20:31:08 GMT

The SH+ is the latest. Why do you think it's 'old'?

Re: Using aerials on a Smart Hub Plus

JimM11 — Tue, 02 Jul 2024 20:43:32 GMT

@Skazmo You do not have an old hub, The EE SmartHub+ is the latest, i asked you specifically for the models, the smart wifi 2023 is not compatible, with the + router. Link below to @XRaySpeX chart that he posted.

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