topic Re: "please enter a valid billing account number" in Broadband & Landline

"please enter a valid billing account number"

rahmania — Tue, 02 Jul 2024 19:37:24 GMT

whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.

any suggestions on what to do?

Re: "please enter a valid billing account number"

XRaySpeX — Tue, 02 Jul 2024 19:49:06 GMT

You do have fixed Home BB & not mobile BB?

If so, your BB a/c no. will not be found anywhere in your MyEE for BB. It'll be in Welcome email. If you haven't kept that you will need to call EE to find out.

Re: "please enter a valid billing account number"

Chris_B — Tue, 02 Jul 2024 19:53:04 GMT

@rahmania Is this new EE broadband or legacy EE broadband? Basically when did you take out this broadband ? Im certain you can’t add legacy broadband to the app. @XRaySpeX might know.

Re: "please enter a valid billing account number"

rahmania — Tue, 02 Jul 2024 19:54:04 GMT

its the ee smart hub plus broadband

Re: "please enter a valid billing account number"

XRaySpeX — Tue, 02 Jul 2024 20:00:42 GMT

Yes, @Chris_B , you may link EE legacy BB to the EE app, but it's pretty useless as it redirects to a browser just like online EE.

Re: "please enter a valid billing account number"

rahmania — Tue, 02 Jul 2024 20:25:17 GMT

yes i do have fixed home broadband. please tell me a solution to my problem.

Re: "please enter a valid billing account number"

XRaySpeX — Tue, 02 Jul 2024 20:27:20 GMT

AS I said, if you can't find it in your emails from EE, you'll need to call CS.

Re: "please enter a valid billing account number"

JimM11 — Tue, 02 Jul 2024 20:29:09 GMT

@rahmania Your Broadband Account number is shown on your bill, do you have one yet? Mine is like GB******** 8digits after the GB.

Re: "please enter a valid billing account number"

rahmania — Tue, 02 Jul 2024 20:30:01 GMT

i have the billing account number but when i enter it it says enter a valid one.

Re: "please enter a valid billing account number"

rahmania — Tue, 02 Jul 2024 20:32:15 GMT

does it have to be on your broadband bill or can it be on a mobile data bill?

Re: "please enter a valid billing account number"

evans57 — Mon, 08 Jul 2024 10:11:34 GMT

I had this, with the app asking me to enter a 9 digit account number when they are actually 10 digits long (GB + 8 numbers)

on iOS I deleted the app and redownloaded it from the app store and it fixed the problem

Re: "please enter a valid billing account number"

TB998 — Sun, 04 Aug 2024 08:10:40 GMT

Where do I find my GB number? The only number I have is an account number on the original order email but it's only numbers no GB?Thanks

Re: "please enter a valid billing account number"

TB998 — Sun, 04 Aug 2024 08:17:06 GMT

I have the exact same issue, did you ever get it resolved? Did you manage to link your account? If so how? Thanns

Re: "please enter a valid billing account number"

JimM11 — Sun, 04 Aug 2024 08:53:56 GMT

@TB998 Is this a mobile account, or a fixed landline broadband account?

Re: "please enter a valid billing account number"

TB998 — Sun, 04 Aug 2024 10:04:14 GMT

Not sure, didn't realise there was a difference? we took it out at the same
time as a mobile phone contract, we don't have a landline but we do have an
EE hub if that helps?

Re: "please enter a valid billing account number"

JimM11 — Sun, 04 Aug 2024 10:28:24 GMT

@TB998 On my mobile it is a 9 digit number only for the account, and the Broadband is GB plus 8 digit. You will have 2 separate account numbers so you know. The e-mail should indicate which one is which.

Re: "please enter a valid billing account number"

XRaySpeX — Sun, 04 Aug 2024 10:31:06 GMT

@TB998 : What is the 'it' that you took out?

Re: "please enter a valid billing account number"

clare311 — Sun, 04 Aug 2024 13:40:38 GMT

EE fixed it from their end. Nothing I did could change it.