topic Re: Switched to ee from BT in Broadband & Landline

Switched to ee from BT

Night4 — Mon, 01 Jul 2024 14:01:20 GMT

Help, how do I get my BT account back. 2 weeks of ee hell and I am still waiting for someone to switch it back.

i have had assistance from Scotland, Iteland, Lancashire plus others and I still cant seem to get and engineer out to me. I am 87 and unwell.

please help.

Re: Switched to ee from BT

XRaySpeX — Mon, 01 Jul 2024 14:08:03 GMT

@Night4 : I pretty sure there's no way back. BT is moving all residential custs to New EE BB. All you can do is cancel in the cooling-off period & move to some other ISP.

Re: Switched to ee from BT

Neil-O — Mon, 01 Jul 2024 15:09:59 GMT

Hi @Night4 I'm sorry you have reason to complain, what issues are you experiencing with your new EE service? Is it faulty or not working as expected?

Neil

Re: Switched to ee from BT

Night4 — Mon, 01 Jul 2024 15:34:14 GMT

It is everything including on this email it says unable to deliver privately due to network settings, just 1 of many complaints I have.
Regards
Irene Nightingale

Re: Switched to ee from BT

JimM11 — Mon, 01 Jul 2024 16:25:31 GMT

@Night4 EE does not use e-mail for communications to them, forum, or PM (Private Message) to Neil-O if you wish to have direct contact with him. Response is not instant, if you Tag @Neil-O like this, it will send message for attn so he knows. HTH