topic Re: Connected to router not internet PC Win10 Qualcomm AR9485 in Broadband & Landline

Connected to router not internet PC Win10 Qualcomm AR9485

ash_mistry — Mon, 01 Jul 2024 11:37:25 GMT

I have upgraded to the new EE hub and now Windows 10 PC can't connected to the internet (WiFi connection)

Other devices are ok.

Is something not backwards compatible?

Ash

Re: Connected to router not internet PC Win10 Qualcomm AR9485

ash_mistry — Mon, 01 Jul 2024 11:40:13 GMT

Sorry forgot to add when I use network diagnostics or says "devices or resource (DNS) is not responding"

Re: Connected to router not internet PC Win10 Qualcomm AR9485

JimM11 — Mon, 01 Jul 2024 12:11:25 GMT

@ash_mistry If you login to the EE Router, what is the current wireless security type value set at? Details can be found on your router, as you only say upgraded to the new EE hub. Would try lowering the spec on that first.

Edit It is also an old wireless N adapter, does support 5ghz but you may have to go back to wi-fi 5 compatible, and disable 5ghz band until you get it connected.

Re: Connected to router not internet PC Win10 Qualcomm AR9485

XRaySpeX — Mon, 01 Jul 2024 12:13:08 GMT

I believe that's an old PC & probably has a lesser WiFi then the router.

I think you'll find the router is set to WiFi-6 and/or WPA3 by default. Your device mayn't cope with that. Change the router settings down to WiFi-5 and WPA2.

Re: Connected to router not internet PC Win10 Qualcomm AR9485

ash_mistry — Tue, 02 Jul 2024 04:59:48 GMT

Thank you all.

I have found the solution.

Somewhere in the past I had manually put in a DNS on my network card, and once I set it back to automatic everything worked