topic Norton Licences in Broadband & Landline

Norton Licences

robh661 — Sun, 30 Jun 2024 14:50:35 GMT

I’m on a full works package after switching from BT, I had 15 free licences, and when I 1st switched to EE, I also had 15 licences, but today I decided to do a clean install on the PC, and when I installed it, when I went to activate it, it came back no licences available and I need to purchase a subscription.
when I checked my security on the EE app about managing my licences it came back with the same result.

Re: Norton Licences

XRaySpeX — Sun, 30 Jun 2024 15:15:05 GMT

@robh661 : Uninstalling Norton from a PC is not enough. You need to also
tell your Norton a/c to release the Licence.

Re: Norton Licences

robh661 — Sun, 30 Jun 2024 19:33:25 GMT

I tried what you suggested, but now it’s saying there’s no subscription associated with my EE account, and I must resubscribe for £2 a month for 2 devices or £5 a month for the 15 device licence even though I thought it was free for life.

Re: Norton Licences

XRaySpeX — Mon, 01 Jul 2024 12:51:41 GMT

Once you've freed up the licences you need on each device that you want a licence to run Norton & under Help? to Enter Product Key.

Re: Norton Licences

robh661 — Mon, 01 Jul 2024 16:44:49 GMT

Whatever the problem was yesterday, it was working today and I was able to activate Norton and I also remove my old used licences.

Thanks again.

Re: Norton Licences

XRaySpeX — Mon, 01 Jul 2024 17:26:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.