topic COMPLAINTS in Broadband & Landline

COMPLAINTS

shadowsss01 — Sat, 29 Jun 2024 14:05:55 GMT

I rang EE TWICE THEY SAID THEY NEEDED TO PUT ME ON HOLD AND TWICE THEY HUNG UP ON ME WITH NO CALLBACK, this is now unacceptable, very unhappy, I have been messed around now for well over a month with 6 EE people saying they will take sole responsibility for this and I hear nothing back, was promised a goodwill gesture for all my time wasted calling EE and still nothing I have 4 mobile with you can broadband, thinking of leaving with everything and going elsewhere, as EE seem unwilling to help

Re: COMPLAINTS

Mustrum — Sat, 29 Jun 2024 14:25:39 GMT

@shadowsss01 is there something we can help you with?

This is not customer service, no one has account access or even knows who you are.

Re: COMPLAINTS

Northerner — Sat, 29 Jun 2024 14:26:21 GMT

Hi @shadowsss01

You can complain here:

https://ee.co.uk/contact-ee/complaint

If you're on a pay monthly contract then calls to 150 are free.

Thanks

Re: COMPLAINTS

shadowsss01 — Sat, 29 Jun 2024 14:28:35 GMT

Yes I understand that was hoping someone from EE monitors this and would see complaints

Re: COMPLAINTS

Northerner — Sat, 29 Jun 2024 14:49:01 GMT

Hi @shadowsss01

There is no customer account access on these forums.

Thanks

Re: COMPLAINTS

XRaySpeX — Sat, 29 Jun 2024 15:40:21 GMT

This user discussion group is not the platform for making formal complaints to EE. You've been given a link to do so.