topic Looking AT Cahnging My ISP in Broadband & Landline

Looking AT Cahnging My ISP

SouthportP — Fri, 28 Jun 2024 09:22:24 GMT

Looking to change my ISP - if I went with you could you please supply me with the following information
1. What kind of router do you provide
2. If I took a landline could you port my current number and would this be a digital line
3. If a digital line can you provide an ATA as my partner has a vintage phone she want to continue to use
4. If you can not provide a ATA which would you recommend and can you supply configuration instructions
5. Is there a web app to use the phone from the computer
6. When fttp becomes available in my are can I upgrade with no problems

Was looking for a customer services email address and could not find one so that one mark down for a starters

Many thanks

P J K

Re: Looking AT Cahnging My ISP

Mustrum — Fri, 28 Jun 2024 09:48:22 GMT

@SouthportP hopefully this info will help.

1. The router may depend on the service you take. But this help page will give you more info - not all features come as standard. https://ee.co.uk/broadband/wifi-controls

2. It should be possible to port your number, it will be a digital line.

3 The router has a phone port you can plug a phone into.

4.NA and not possible. You must use the supplied router for Digital Voice

5. Not available.

7. Should be possible if it is an Openreach FTTP.

HTH

Re: Looking AT Cahnging My ISP

XRaySpeX — Fri, 28 Jun 2024 12:19:30 GMT

3. Conventional analogue phones can be plugged into a phone port on the EE supplied router (must be used for DV) & also into a digital adapter away from the router which connects to the router by wireless. It is possible you can no longer get Pulse Dialling.