topic Re: Broadband with no refund ! in Broadband & Landline

Broadband with no refund !

Charlie275 — Mon, 24 Jun 2024 20:40:13 GMT

I have just signed up to EE and when I was offered the contract I was with PlusNet .

the sales person told me not to worry as they will refund up to £300 that I might have to pay to PlusNet to get out of my contract.

so of course I said yes they took charge of the Change over . I settled my £170 to PlusNet alto settle the early contact cancellation.

sent all of that to the switch team to be told no I can’t have a refund !!!
Are EE having a laugh

Re: Broadband with no refund !

Charlie275 — Mon, 24 Jun 2024 20:15:20 GMT

I hope you can help I have been miss sold a Broadband contract.

I had 7 months left with PlusNet and was told that if I moved to EE they would pay form my fee to get out so of course I was happy to swap .

until now I’ve had to pay £170 to get out of my contact with PlusNet and now EE are saying they won’t refund it !!!Far from happy …..

Re: Broadband with no refund !

Mustrum — Mon, 24 Jun 2024 21:07:49 GMT

@Charlie275 The offer specifically excludes customers coming from other parts of the BT Group. See Terms of the offer https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit#:~:text=We%27ve%20made%20your%20switch,to%20help%20with%20the%20cost.

Ironically had you done more research and contacted PlusNet first they would have arranged the transfer without termination charges. There are many examples of this happening on the PlusNet forum.

Re: Broadband with no refund !

Mustrum — Mon, 24 Jun 2024 21:17:16 GMT

@Charlie275 I have provided some information on your other thread.

Was there a reason you wanted to move from PlusNet?