topic connection in Broadband & Landline

connection

Jacek21 — Sun, 23 Jun 2024 19:32:32 GMT

My Cable going from the manholes in the street to the socket in the house , on o the driveway without any protection is something like 10m long ,

it can be cut, anyone can damage it is normal?

Re: connection

Chris_B — Sun, 23 Jun 2024 21:35:33 GMT

@Jacek21 No it’s not and who ever did this didn’t do a very good job. If you was to put a spade through it you’ll have to pay to have it repaired. It should be a minimum 350mm underground. It wouldn’t hurt to have it shielded also but I don’t think that a requirement.

Is this a new installation?

Re: connection

XRaySpeX — Sun, 23 Jun 2024 21:42:57 GMT

What cowboy outfit did that?

Re: connection

Jacek21 — Sun, 23 Jun 2024 21:57:25 GMT

Yes have 2 days

Re: connection

Mustrum — Sun, 23 Jun 2024 23:35:32 GMT

@Jacek21 you can make a complaint direct to Openreach, which should be much quicker than a complaint to EE, that said were it me, I would be contacting both.

Openreach Complaints

Re: connection

JimM11 — Mon, 24 Jun 2024 08:21:14 GMT

@Jacek21 Where you at home when this part of the installation was performed, and if the engineer did not tell you what was going on then you may have had a blocked duct from the manhole to the property. That was the time to get it stopped, they may have to dig up your driveway to get it cleared. But poor installation unless you agreed to have it done. HTH

Re: connection

Jacek21 — Mon, 24 Jun 2024 11:38:12 GMT

Nobody said it would look like this, they could have at least secured the cable Sir

Re: connection

JimM11 — Mon, 24 Jun 2024 11:43:48 GMT

@Jacek21 Be careful what you say and imply, this is a public forum?

Re: connection

Mustrum — Mon, 24 Jun 2024 12:50:11 GMT

@Jacek21 Just follow the steps in the link in my earlier post - in case you missed the detail:

I want to complain about an Openreach engineer’s workmanship

Click on the chat icon on the bottom right corner of the screen
Choose “Others” from the menu
Choose “Contact us” from the menu
You will then be asked to fill in a two field form
Select “Complaint” from the “Type of Query” field in the drop down list
Then select “Quality of Workmanship” from the “Reason for Contact” field in the drop down list
Then select “Work inside property” or “Work outside property” as appropriate
For both work inside and outside property you will be asked to acknowledge a message stating if you are experiencing broadband issues you need to contact the broadband provider
Once you click “Agree, I understand”, you will then be asked to enter in your contact details (name, telephone, email)
Then you will be passed to a live agent to whom you can make the complaint

Re: connection

Jacek21 — Mon, 24 Jun 2024 13:12:21 GMT

Am I saying something bad? No Sir , I'm just saying that the cable should be secured nothing more.