topic Re: Threat of disconnection in Broadband & Landline

Threat of disconnection

Abie6000 — Sat, 22 Jun 2024 20:24:34 GMT

My elderly father has just got a text from EE after recently transferring his broadband from Plusnet. It says”We need you to call us in the next three days on 0330 123 1105 to confirm some information about your recent order. If we do not hear from you, your order will be cancelled.” However when he tries to phone the number he can’t get through. Does this sound genuine, and if so what should we do??

Re: Threat of disconnection

Chris_B — Sat, 22 Jun 2024 20:36:40 GMT

@Abie6000 No that’s a scam. Don’t call that number and do not give any personal details if someone calls you.

If you need to speak with customer services call them on 150 from a EE device

Re: Threat of disconnection

Abie6000 — Sat, 22 Jun 2024 20:40:57 GMT

Thank you. Good advice- will suggest that to my dad.

Re: Threat of disconnection

XRaySpeX — Sat, 22 Jun 2024 21:11:52 GMT

It's not a scam! That is a legit phone no. for EE. He really needs to call them to confirm some info they want if he wants his order to go thro'.